This goes to all customers: tall, short, old, young, tootless, braced, bored, dumb, intelligent, rich, poor, dying, quitting, credit-fishing ones
customers are always right as the saying those. And this goes to show that some customers who purchase services in general have the notion that they bought the company including the CEO down to the representative. What gives?
We can look at it that these customers may feel powerful whenever they well scream at the representatives whenever they feel like to. Ask for credits. and If they can't get their way, all hell's gonna break lose and threaten to disconnect and go to another company and do the same thing.
I've had calls where customers complain being treated rudely by representatives. Thing is, on my experience rude representatives are triggered by a stimuli by which the customer is the source.
I really don't get it. I have been done bad by a company before *screwing up my bills* and so forth. But i never had the nerve to scream and ask for freebies. Fish for offers and ask for the world. It just doesnt make sense.
Some customers would actually think that the $39.99 that they pay would buy the soul of the representative and be able to do whatever they please with it. Sell it to the devil perhaps?
We representatives do understand where customers are coming from. But no point of customers being rude.
IMO, if customers refuse to listen, then they don't deserve to be listened at.
I love my job. It pays the bills. Being at custoemr service is great. Service is the great part. But more often than not, not the customers.
I'm also not sure if american customer are generally illiterate, maleducated to have such rude attitude and so forth.
Remember, inorder for have good representatives stay with the company and serve better, they must enjoy the job. Being jaded at an early stage tends to have the representative resent the job, be rude as well and take it on the customers. I do know that you don't like that huh?
work tenure = specialization. Don't be rude please.
CSR here.
customers are always right as the saying those. And this goes to show that some customers who purchase services in general have the notion that they bought the company including the CEO down to the representative. What gives?
We can look at it that these customers may feel powerful whenever they well scream at the representatives whenever they feel like to. Ask for credits. and If they can't get their way, all hell's gonna break lose and threaten to disconnect and go to another company and do the same thing.
I've had calls where customers complain being treated rudely by representatives. Thing is, on my experience rude representatives are triggered by a stimuli by which the customer is the source.
I really don't get it. I have been done bad by a company before *screwing up my bills* and so forth. But i never had the nerve to scream and ask for freebies. Fish for offers and ask for the world. It just doesnt make sense.
Some customers would actually think that the $39.99 that they pay would buy the soul of the representative and be able to do whatever they please with it. Sell it to the devil perhaps?
We representatives do understand where customers are coming from. But no point of customers being rude.
IMO, if customers refuse to listen, then they don't deserve to be listened at.
I love my job. It pays the bills. Being at custoemr service is great. Service is the great part. But more often than not, not the customers.
I'm also not sure if american customer are generally illiterate, maleducated to have such rude attitude and so forth.
Remember, inorder for have good representatives stay with the company and serve better, they must enjoy the job. Being jaded at an early stage tends to have the representative resent the job, be rude as well and take it on the customers. I do know that you don't like that huh?
work tenure = specialization. Don't be rude please.
CSR here.