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Godfather
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708 Posts
Discussion Starter · #3 ·
I'm sure that once people start getting it on their machines, they'll have "discovered" what has been fixed, broken and rebroken and have plenty to post.

"Notes!" "Notes!" "We doan need no stinking notes!"
 

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I am a FSM for a RSP for Dishnetwork. We are seeing major problems with software s342 with the auto and manual check switch's on the installation of new receivers. The check switch screen is coming back with all X's for satellites however shows connected to 3 lnb's, dpp33 switch and solo node. However you can still read signal on the signal strength screen just fine. Engineers thus far can not tell us why it displays this way however if we let the receiver sit it will eventually just start working. Joey software updates are now also taking up to 30 min to complete. This is very frustrating for the tech's even though they can verify signal behind the receiver with their super buddy but they have no idea if the receiver will acctually work untill they see programming. They just have to sit and wait for 30 min with their fingers crossed. With the customer watching this does not instill confidence in anyone
 

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Godfather
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428 Posts
I wonder if this is only happening in HI? I downloaded a couple Hoppers this week and have had no issues with them. The Joey software download also went quickly, no longer than it has in the past.
 

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Godfather
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708 Posts
Discussion Starter · #7 ·
Well, 347 is said to be on it's way by about the 9th of May with many fixes. Fingers Crossed. I have just become numb to all that is going on and biting the bullet. Just realized that I have missing recordings. But would never know it with all else going on. Not sure if I have watched all that I do have 100% or not. It says I have so I guess I have.
 

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Godfather
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708 Posts
Discussion Starter · #13 ·
Well rumors all over the net say that S347 is due to start spooling on the 9th. Just really curious as to what it's suppose to fix. And what it'll break?

Hoping for the best. Fingers Crossed . . . .



UPDATE:
It's the 9th and I haven't gotten it yet. Looking forward to the fixes.
 

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Godfather
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708 Posts
Discussion Starter · #14 ·
Guess they've let out a couple S347's and the real fix is S502. It's the 17th and I haven't seen either yet, but I've read that many have it. One or the other, all headed to S502. So . . .

I'm anxious.
 

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Mr. FixAnything
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27,431 Posts
when new version came, it would be more appropriate create new thread for avoid confusion other people

now I would ask Mods to spin off last few posts in new thread with correct version number
 

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Super Moderator
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21,658 Posts
One reason why most companies do not pre-announce things like new firmware, is because stuff happens... and dates are missed... and you set off all kinds of bad reactions from customers who had expectations based upon your announcements of things not yet ready.

I could be wrong, I sometimes am, but I do not believe Dish officially announces any upcoming firmware to the public. They might share info internally, and maybe some of this info leaks to other Web sites who "announce" it unofficially. Sometimes a CSR may also go rogue and talk to customers about upcoming firmware or features. I can guarantee, though, that corporate would not like this practice as all it does is set them up to fail in the eyes of customers. Companies are not always good at cracking down on internal and external leaks, though... so stuff gets out.
 

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Mr. FixAnything
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27,431 Posts
Stewart Vernon said:
One reason why most companies do not pre-announce things like new firmware, is because stuff happens... and dates are missed... and you set off all kinds of bad reactions from customers who had expectations based upon your announcements of things not yet ready.

I could be wrong, I sometimes am, but I do not believe Dish officially announces any upcoming firmware to the public. They might share info internally, and maybe some of this info leaks to other Web sites who "announce" it unofficially. Sometimes a CSR may also go rogue and talk to customers about upcoming firmware or features. I can guarantee, though, that corporate would not like this practice as all it does is set them up to fail in the eyes of customers. Companies are not always good at cracking down on internal and external leaks, though... so stuff gets out.
You are mistaken in general approach. Not sure why ...
Perhaps you missed charlie chats, but there they used a practice of announcement of future FW version(s) and its feature and bugs elimination.

Nope. It was. It should be. Or all customers are treat as free workforce ie "beta" testers.
 

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Super Moderator
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53,492 Posts
P Smith said:
You are mistaken in general approach. Not sure why ...
Perhaps you missed charlie chats, but there they used a practice of announcement of future FW version(s) and its feature and bugs elimination.
It has been a few years, but I do not recall announcements of FW versions or bug discussion in chats. We did get release notes in the past ... and a nice page of what software versions were current. But the release notes became vague and then basically disappeared. Current discussion seems to be leak based not release based.
 
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