DO YOU THINK WE ARE THE ACCOUNTING DEPT.? All we can do for you is let you vent. You might try emailing [email protected].
Saga With Two Months Free!
I'm having a "jumping up/down" running saga with D/N on my re-connect. When I ending my programming...(dis-connected) last October 30th for employment overseas. the lady...Laura CSR) had me to make note that I had "two months free" when I re-connected. She gave me a code of that effect, so when I returned to give that to the CSR. Now, it seems that don't mean anything.
Most of you know, when you get D/N programming, you get.. receive/pay a invoice that shows you pay up front..two months in advance for programming.
I had this happen when I came back from overseas in June 2005. I paid for Top 180 programming of $47.99 a month..2 months..$95.98, plus the sales tax, when I should have been giving two months free when I paid two months advance in June 2004.
Trying to get a CSR to understand accounting abilities, she leaves the phone for at least three minutes... returns to report that she can now give me "one month" free. However, I will be billed for two months in advance, and the payment is due Sept. 4th... some 20 days from D/N billing cycle date, which is August 16.
Just think how much Charlie makes from the "forgotten" mistakes customers lose out on when they re-connect to D/N.
NOTE: When I disconnected on October 30, 2007, I made payment for up-to-date use of their programming. So I didn't own for any past service.
Most of you know, when you get D/N programming, you get.. receive/pay a invoice that shows you pay up front..two months in advance for programming.
I had this happen when I came back from overseas in June 2005. I paid for Top 180 programming of $47.99 a month..2 months..$95.98, plus the sales tax, when I should have been giving two months free when I paid two months advance in June 2004.
Trying to get a CSR to understand accounting abilities, she leaves the phone for at least three minutes... returns to report that she can now give me "one month" free. However, I will be billed for two months in advance, and the payment is due Sept. 4th... some 20 days from D/N billing cycle date, which is August 16.
Just think how much Charlie makes from the "forgotten" mistakes customers lose out on when they re-connect to D/N.
NOTE: When I disconnected on October 30, 2007, I made payment for up-to-date use of their programming. So I didn't own for any past service.
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Some individuals on this forum may have had the same problems, and may have some thoughts how to resolve the situation. However, I see you have nothing to give.boba said:DO YOU THINK WE ARE THE ACCOUNTING DEPT.? All we can do for you is let you vent. You might try emailing [email protected].
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