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Discussion Starter · #1 ·
Hi, new poster here. I just upgraded to the HR20 and now have a problem. I moved my Samsung DVR and it will not pick-up any signal. The tech tested for signal at the point of conn. with his signal meter and said it was fine. He has only been on the job for 3 months. He said he did'nt know much about the older DVR's. I ran it through the auto-detect, but it won't detect a signal. All other receivers are working properly. Anybody have any ideas before I call for a service call?
 

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Try swapping the HR20 and the Samsung DVR ....
If the Samsung works again where the HR20 was connected, then something is wrong with the cable feeding the Samsung's room. If the Samsung is still broken at the HR20's location, then the Samsung is defective.
 

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Discussion Starter · #3 ·
I swapped a D10 receiver and i'm getting a signal to the receiver. The Samsung was working just fine before the install of the new Ka/Ku dish. I have tried all 3 dish types avail. in the auto-detect. I think this is an issue with this new dish.
 

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livinthedream said:
I swapped a D10 receiver and i'm getting a signal to the receiver. The Samsung was working just fine before the install of the new Ka/Ku dish. I have tried all 3 dish types avail. in the auto-detect. I think this is an issue with this new dish.
Let me be sure I understand what you've tried ....
You swapped a working D10 standalone Receiver with your Samsung DVR and the D10 gets a signal at the Samsung's location? What happens if you connect the Samsung where the D10 was connected? We need to determine if the Samsung's tuners are defective. If the Samsung does not work in the room where the D10 was working, then the Samsung is defective.

By the way, with the 5-LNB Ka/Ku dish, the correct dish type setting for the older Receivers and DVRs is "3-LNB Oval Dish".
 

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Discussion Starter · #5 ·
Thanks for the help. I guess somewhere between moving it to a diff. location, the tuners went bad. They are sending a replacemnet DVR out on Tue. I will miss the tivo format. Oh well.
 

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Discussion Starter · #7 ·
Could you be more specific as to a re-boot. I did unplug the unit and wait about 15 minutes. Is there something else to try?
 

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livinthedream said:
Could you be more specific as to a re-boot. I did unplug the unit and wait about 15 minutes. Is there something else to try?
Yep, that's a reboot. You could try a "clear and delete everything", which essentially reformats the hard drive. But I doubt that will solve this problem. Most likely the tuner died.
 

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well, if it was just failing to gather guide info, or if you were getting "searching for signal on satellite in 1, or 2" then you could try swapping the cables and resetting through the menus...This has fixed mine a few times.
 
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