Samsung Smart TVs - Issues/Discussion

C31 Report ID: 20120830-2E88

Issue: Unit locked up when I took it out of standby.

Description: Turned on the unit this morning to a grey/white screen with no audio. The unit was non-responsive to remote and from panel commands. I ran a report from the HR34 and performed a RBR on the C31.

C31 Diag Rpt 20120830-37E8

To see if the C31 GR had done any resets overnight I left it powered on with 30skip enabled. This AM I checked and it's back to 30slip so looks like it reset sometime since yesterday afternoon, sent report.

The original post in this thread mentions the Samsung 2012 "ES" Smart TVs. Samsung support has apparently previously identified the 2012 EH5300 series as being in line for an RVU software upgrade. Is the original post suggesting that won't happen? (I may exchange my EH5300 for a "dumb" TV if RVU won't be supported on the EH5300s as Samsung 2012 Smart TVs are also not smart enough to support Amazon on Demand.)

I am pretty sure the 2011 "D" Smart TV had to wait for a FW update when it first came out too but it did eventually get it.

The [STRIKE]"EH"[/STRIKE] "ES" does not have it now but will in the future.

I edited my post, I confused the EH and ES in this post.

I do not know if the EH will get it in the future.

C31 Diag Rpt 20120830-3E66

Connection path is C31->HDMI->Denon AVR891->HDMI-Mits 3DC->MDMI->Mits Wd73735.

The C31 was powered on while the Denon and Mits were off. Turned on the Denon and AVR about 2 hours ago and just noticed that the 3D channels are grayed out in the guide and if I try to change to one of them, 107, get the error saying not connected to a 3D TV. Generated this report. If I do a power off/on via the remote then the C31 sees I do have a 3D TV.

Thanks. A prior bad experience has made me a little paranoid about Samsung after-sale support.

johnr9e said:

The original post in this thread mentions the Samsung 2012 "ES" Smart TVs. Samsung support has apparently previously identified the 2012 EH5300 series as being in line for an RVU software upgrade. Is the original post suggesting that won't happen? (I may exchange my EH5300 for a "dumb" TV if RVU won't be supported on the EH5300s as Samsung 2012 Smart TVs are also not smart enough to support Amazon on Demand.)

Click to expand...

I'm not sure if the EH series will be certified RVU-compliant. Don't read anything into that, I'm just not sure. I've heard about the ES series, those are the only ones I've heard.

Scott Kocourek said:

I am pretty sure the 2011 "D" Smart TV had to wait for a FW update when it first came out too but it did eventually get it.

The [STRIKE]"EH"[/STRIKE] "ES" does not have it now but will in the future.

I edited my post, I confused the EH and ES in this post.

I do not know if the EH will get it in the future.

Click to expand...

Just to be clear, I made a mistake and confused the EH & ES in the previous post and then corrected it.

I have a Samsung UN55D6400. I wanted to use the TV as a client to try out the feature. I spent nearly an hour on the phone and could not get the TV activated. I was always left with the prompt to call DirecTV to activate the device.

The TV is on Software Version 1209.

The only strange thing about my setup is that I run several networks over the same switch. It requires me to use a subnet mask of 255.255.0.0. Would that be causing an issue with authorization? I don't seem to have any issues with MRV, Pandora, or streaming audio/video through TVersity.

RAD said:

C31 Diag Rpt 20120830-1D72

Was watching a WHDVR recording from a HR24-500 on C31 GR, when I exited the playback video for the current channel returned but no audio, generated report. When report finished changing to another channel restored audio.

Click to expand...

This is interesting. I was under the impression that the C31 would only see and be able to play recordings from an HR34. Has this changed?

In the future, HR34 will be able to see recordings from HR24. I'm sorry, I can't give you more details on that at this time.

Stuart Sweet said:

In the future, HR34 will be able to see recordings from HR24. I'm sorry, I can't give you more details on that at this time.

Click to expand...

Good to know. That is the only thing holding me back from using RVU at a couple of locations.

Samsung support won't provide any information on software updates but they provided the following information via their support chat today on 2012 TVs that (can?) support RVU:

"The 2012 models that support the RVU are UN**EH5300 and the series from UN**ES6100 to UN**ES8000."

This list is different from what the one in the old thread.

There are two pieces to this: Samsung has to write the software and the the RVU Alliance has to certify it.

HR34-700 0x5b9
C31-700 0x6b1
20120830-2AED

Came home to the HR34 lockedup and the C31s not reaching server. Upon server reboot C31s came to life, but on 10 minute intervals the C31s collectively lose audio/video. The report is a Report All.

Posting in the other threads too.

Samsung announced that all 2012 SmartTVs will get RVU support. The 2012 EH5300 series is marketed as a Samsung SmartTV, so I think that it will eventually get RVU support, or Samsung may find themselves in a legal battle.

Not having 30skip 'stick' across reboots of the HR34 is a pain but livable until they can fix it.

However not having 30skip 'stick' across power(standby) off/on with a C31 is a real BIG PITA and IMHO needs to be fixed ASAP!

C31 Diag Rpt 20120831-2346

Used Quick Tune on C31 GR to change from ch 36 to ch 355, got video for 355 but no audio, generated report.

knowing that a regular receiver can have two tvs connected via hdmi, component. etc. but of course has its own set of problems when doing that. is it the same story with the c31?