Searching for Authorized Content.....

DeanS said:

Was the message I received 5 minutes into a PPV movie which I recorded last night but wanted to watch this evening. I asked the HR20 to record the movie using the Program Guide, and it recorded. However, there was no record that a purchase had been made in my purchases records. I was not given the opportunity to purchase the movie when I went to play it from my playlist. Is there something I'm doing wrong? My understanding was you could record PPV movies in advance, and play them back when you desired, at which time you would make the purchase.....

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This is my understanding too. There have been one or two others reporting similar problems. Do you know which version of the software you are running? Menu, Help&Settings, Setup, Info&Test.

Cheers,
Tom

Since I'm in Los Angeles, I am running the very latest version of the software - the version which just enabled OTA. The movie was a PPV on Channel 99 (recorded last evening at 10 PM PST). Since I couldn't play it, I deleted it. Presumably I wasn't charged for it......

DeanS said:

Since I'm in Los Angeles, I am running the very latest version of the software - the version which just enabled OTA. The movie was a PPV on Channel 99 (recorded last evening at 10 PM PST). Since I couldn't play it, I deleted it. Presumably I wasn't charged for it......

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One more question that occurs to me. Do you have a phone line connected to the HR20 all the time?

My Hr20's don't so I know I can't order PPV via remote control at any time. (I order via website.) And I can't even conveniently test, alas.

Cheers,
Tom

Yes, I have my HR20 connected to a phone line. In fact I made sure that this line was working shortly after the HR20 was installed.

I tried to order another PPV movie last evening (Channel 189), but didn't set it to record, just tuned to the station. Similar to the other PPV, it played for 5 minutes, then I got the same "searching for authorized content message" but this was followed by a long list of instructions regarding connection to a phone line, etc....I never was given the opportunity to purchase the movie. I checked my phone connection - working o.k., then ran a system check which indicated that the phone connection was o.k also.

I don't usually ever order PPV from D*, but it would be nice if this feature worked properly......

I talked about this in a different thread earlier this week.

It is most like that Channel 99 has been dropped for bandwith reasons right now. Hence, your PPV recording can not find the information it is looking for about the PPV program. Thus it can't "ask" you to pay for it, as it doesn't know what to ask for.

It is an issue that DirecTV is aware of.

I purchased Over The Hedge earlier this week and noticed that there wasn't a Buy/Record option so - I picked it to record and it set up everything record wise but noticed that there was no option to "Buy" it. I went back and selected "Buy" option as well and everything recorded fine. I haven't watched the whole show but getting past initial few seconds (seeing if the Delete Now pops up) seems to be the only problem. Once by that, it's easy cruising. Just be sure to PURCHASE/BUY the program you are going to record and check to see if you've bought it twice but I'm sure that didn't happen for mine.

yeah i ran into the same thing from my local pbs channel 34 here in columbus,ohio, was set up to record etta james last night at 1100 well it recorded it, but then all it gave me back was searching for authorized content, and i have never had trouble with my local channel of pbs, would not even play it

Earl:

The first PPV I recorded was on Channel 99, so your information is pertinent to that channel. But later I tried a new PPV recording on Channel 189 and the same thing happened (i.e. "searching for authorized content"). In both cases I don't recall being given an option to buy the program. Either that, or I missed seeing it in a menu somewhere. When exactly does the "buy" option occur? At the time you tune to the station? After you have recorded the program and want to play it? I think we need a "mini PPV tutorial" for those of us who "just don't get it."

I couldn't watch the end of "Two and a Half Men" because of the "Searching....." message.

I went to "Menu", Parental Controls" and allowed access to all content. Still couldn't view the end of the program.

bobkatF said:

I couldn't watch the end of "Two and a Half Men" because of the "Searching....." message.

I went to "Menu", Parental Controls" and allowed access to all content. Still couldn't view the end of the program.

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I recorded The Office in HD tonight - it's unwatchable due to the 'Searching for authorized content' message. Any ideas when this will be resolved??

I recorded "The Descent" last week. I set it to record from the guide. I did not yet purchase the movie. Tonight I went to watch it. I got the "Searching for authorized content" message for about a minute, then it looked like the movie was going to play, but about 10 seconds later playback stopped and I was asked if I wanted to delete the recording.

I guess this is another bug that needs to be worked out. I have version 120.

NM

I have similar issues. Recorded Star Wars ESB from HBO HD and it skipped the first 10 minutes. This was with the latest update. I haven't had my HR-20 very long, but so far not so good I am patient though...

I have the same issue trying to watch recorded "Married.. with children"
This is etremely annoying, and I don't have a phone

just experienced this issue with a PPVHD movie we recorded, we got about 3 minutes of the movie, then "Searching for authorized content...", then it asks to save or delete. Software version is 0x1c3.


My understanding is that we no longer need a phone line if the unit is networked with the latest software?

Forget it. Recording HD PPVs is a joke. I've tried to buy and record them numerous times. Every frickin' time it records the first 5 minutes then gets the message to which you alluded above. I have to tune to the channel in real time then buy and record it at that time.

That's BS. When's DirecTV going to fix this? When I call them to explain this, they tell me it's because "our HD PPV channels are treated differently than our SD PPV channels." No schit! They're different in this sense at least: buying and recording them doesn't work! Idiots.

Set a PPV HD movie to record last week. No problems. 5 minutes into it, it paused and asked "Purchase?" I said Yes... good to go.

Last night, recorded another PPV HD movie...today I go to watch and 5 minutes in I get "Searching for Authorized Content". Hmmmm.... I'll keep searching the message boards. If someone knows how to fix, please reply.

Thanks!

PPV HD movies can only be recorded during real time. I confirmed this with more than one CSR, including some upper level supervisor. He explained that only HD PPV movies are handled in this manner. If you wish to record them, you must do so at the exact time they're on; that is, "live," so to speak.

Order them on line, they will be authorized for all your receivers and I have never had one not work.

Good luck with that! I usually order them online, but when I recorded it, I got that "authorized content" nag. That's when I called DirecTV to complain and was elevated to upper level personnel who said it had to be ordered live.

Stupid.