Hi All,
I just got off the phone with DTV. Apparently it isn't possible to do a self-install for adding equipment? My house is wired and ready, just need another box.
Don't want to get into it, but have had a very bad experiences with techs in my home in the past.
Is there an exception with DTV or another party I can order equipment from?
It depends on how hard you're willing to push. I have 2 HD receivers being shipped right now as additions.
The original CSR put it in as an install, I immediately called back and took a hard line; I was told that it could be overridden by a manager, and that it had been by the first CSR.
I firmly, while maintaining a pleasant demeanor, insisted on this and it was done. I received notice they had shipped about 45 minutes after gettting off the phone.
It really depends on what your goal is. If you're getting a deal from CS/retentions, then it's advantageous to push a little bit until it's granted. If you're paying regular price, solidsignal.com is the place to go. It'll actually be cheaper with shipping, unless you're having that waived by D* as well.
If D* won't budge on it, it's sometimes possible to have them credit your account the amount you'll have to pay a 3rd party retailer like SS to purchase a leased receiver.
This is an older thread, you may not receive a response, and could
be reviving an old thread. Please consider creating a new thread.
DBSTalk Forum
A forum community dedicated to digital bit streaming enthusiasts. Come join the discussion about programming, content, and reception, home theaters, displays, models, styles, satellites, reviews, accessories, classifieds, and more!