[dubphotek]

Ordered the THR-22 after the old SAT-60 started to die a slow and painful death. Paid for the receiver, agreed to extra TiVo charge ($6/mo), but received an HR-24, which the CSR discovered upon activation. Finagled a small discount ($15) out of the fiasco, but yesterday I received yet another HR-24 as a replacement (didn't even have to open the box--it's right there on the label.)

Losing faith in DirecTV. :nono:

Any suggestions on how I can use this to my advantage? I'm not looking to be a jerk about it but I definitely want compensation for my time and effort.

(Below sig is out of date--no more Westy. What a POS.)

 

[RACJ2]

I guess you can ask the csr what they can do for the hassle you're going through. Maybe they can give you a credit to offset the Tivo fee for a year?

 

[r028806]

This is a known issue with the ordering system . Call again. There are procedures now in place to remedy this.

 

[litzdog911]

Discussion at Tivo Community, too ....
http://www.tivocommunity.com/tivo-vb/showthread.php?t=483849

 

[cmich]

also, remember, the new THR-22 is receintly released so there may be issues in getting it sent out. it sucks but id demand that you have a tech come out and swap it out to ensure that the right equipment gets delivered. they will have it and if the work order is wrong and they bring a regular HR-xx, then they can call a supervisor to bring one out and have order modification modify the work order.

 

[Shades228]

This issue has been resolved. Any orders placed today going forward will ship a THR-22 automatically.