Umm, yeah, NOT!!
Cometommorrowback.
Can't say much about the rest.
Service Call - was all this necessary?
I'm wondering if everything done on yesterday's service call was necessary or just a way to get more money out of Dish.
I have (had) two 622s, which work fine and have a number of programs I want to keep on the hard drives, a Dish 1000 for 110,119 and 129, a Dish 500 for 61.5, and a DP 44 switch. 129 signal has always been poor in this area - subject to rain fade when 110 and 119 aren't affected. Probably why about a year after putting our Chicago locals on 129 Dish mirrored them on 61.5. Both receivers default to 129 but will usually switch to 61.5 even in good weather.
For a while I've known the 129 and 61.5 LNBs had some drift issues. Finally go to 11 and 10 readings respecitvely so I called tech service. I had already done all the procedures I knew they would ask for so after hearing that they said they would send someone to replace the two LNBs.
The window yesterday was 12 to 5. Guy called about 3 to say he was finishing one job and moving to another in a town 18 miles from me. Thought he would be here by 5. 5:40 he called again to say he was finiishing that job and would come here next. Wants to know what he is supposed to do and I told him replace 2 LNBs. It's a half hour drive so I put dinner on hold. 7:50 he calls and says he is heading here. Don't know what happened in those 2+ hours. Shows up at 8:30 with two guys and two trucks. I'm thinking replace the LNBs and maybe check dish alignment. Half hour or less.
They take one look at my Dish 1000 and Dish 500. "We have to replace those. Better replace all the cable too. You have 622s? Better replace them with 722s." I balked at the 722s. Don't want to lose the hard drives and the 622s work fine. Besides, I"ve read of some problems with 722s. They give up on replacing the receivers but insist on replacing the Dish 1000. They relocate in from a ground post to the mount on my shed where the Dish 500 was. Say I'll have a great line of sight and won't need the Dish 500. I'm skeptical but it looks like that's the only thing they want to do. I finally agree with the condition that they only replace the cable from the shed to the house. They say they'll test it and stop there if the inside cable is okay.
They finished and left just after 10:00. Bottom line: Signal on 129 is still in the 40's, about where it was before, so rain fade is still going to be a problem. I no longer have 61.5 as an alterative. Dish is now 9 feet off the ground so I'll have to buy a Super Soaker to clear ice.
I'm on the protection plan so I'm not paying for this, but I wonder if it was necessary or just a way to charge Dish more for what should have been a fairly simple service call?
I have (had) two 622s, which work fine and have a number of programs I want to keep on the hard drives, a Dish 1000 for 110,119 and 129, a Dish 500 for 61.5, and a DP 44 switch. 129 signal has always been poor in this area - subject to rain fade when 110 and 119 aren't affected. Probably why about a year after putting our Chicago locals on 129 Dish mirrored them on 61.5. Both receivers default to 129 but will usually switch to 61.5 even in good weather.
For a while I've known the 129 and 61.5 LNBs had some drift issues. Finally go to 11 and 10 readings respecitvely so I called tech service. I had already done all the procedures I knew they would ask for so after hearing that they said they would send someone to replace the two LNBs.
The window yesterday was 12 to 5. Guy called about 3 to say he was finishing one job and moving to another in a town 18 miles from me. Thought he would be here by 5. 5:40 he called again to say he was finiishing that job and would come here next. Wants to know what he is supposed to do and I told him replace 2 LNBs. It's a half hour drive so I put dinner on hold. 7:50 he calls and says he is heading here. Don't know what happened in those 2+ hours. Shows up at 8:30 with two guys and two trucks. I'm thinking replace the LNBs and maybe check dish alignment. Half hour or less.
They take one look at my Dish 1000 and Dish 500. "We have to replace those. Better replace all the cable too. You have 622s? Better replace them with 722s." I balked at the 722s. Don't want to lose the hard drives and the 622s work fine. Besides, I"ve read of some problems with 722s. They give up on replacing the receivers but insist on replacing the Dish 1000. They relocate in from a ground post to the mount on my shed where the Dish 500 was. Say I'll have a great line of sight and won't need the Dish 500. I'm skeptical but it looks like that's the only thing they want to do. I finally agree with the condition that they only replace the cable from the shed to the house. They say they'll test it and stop there if the inside cable is okay.
They finished and left just after 10:00. Bottom line: Signal on 129 is still in the 40's, about where it was before, so rain fade is still going to be a problem. I no longer have 61.5 as an alterative. Dish is now 9 feet off the ground so I'll have to buy a Super Soaker to clear ice.
I'm on the protection plan so I'm not paying for this, but I wonder if it was necessary or just a way to charge Dish more for what should have been a fairly simple service call?
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Cometommorrowback.
Can't say much about the rest.
I think every time DISH has come out for a problem they end up replacing all kinds of stuff. It may be that it's cheaper to replace than take the time to troubleshoot unless the problem is really obvious. Also, each installer has their way of installing they 'know' works.
Last service call, my 2 500s were replaced with a single 1000. Oh wait - the time before they has replaced the 1000 with 2 500s! I haven;t had a service call in quite some time. I wonder what they'll replace next time.
Last service call, my 2 500s were replaced with a single 1000. Oh wait - the time before they has replaced the 1000 with 2 500s! I haven;t had a service call in quite some time. I wonder what they'll replace next time.
Are you sure you still have a western arc setup 110/119/129? From your description I would have expected them to put you on eastern arc 61.5/72/77 seeing your locals were on 61.5 and you should have a better line of sight.
Pretty much this, it sounded like they might have wanted to try an arc flip.boba said:Are you sure you still have a western arc setup 110/119/129? From your description I would have expected them to put you on eastern arc 61.5/72/77 seeing your locals were on 61.5 and you should have a better line of sight.
What coast are you on?
As a tech I'm still shocked that people allow us to show up so late. I know you may want it done that day, but you have to know it's going to be a rush job when arriving after 5 PM.
I honestly don't want to sound harsh, but I kind of blame you. You could have simply said no to everything they wanted to do, just fix what I have. I do understand wanting it fixed so that you could watch the channels again, and you already were home waiting for them all day, might as well have them come.
Last time we had two techs come out. One tech was 'mellow' and the other would make a cup of coffee 'nervous'. And, this was around 9 am in the morning. 'Mellow' complained to us privately that he didn't like the way 'nervous' was doing the job, said it was sloppy. 'Mellow' cleaned up the area and added some silicone were needed, while 'nervous' paced about. 'Mellow' gave us his private cell and said that if there was any issues, to call him directly. Thought that was rather nice of 'mellow' to offer that. I would hate to have 'nervous' show up by himself at 8:30 pm.
Having said that, I agree with both gtal98 and tampa8. I always take the next available morning appointment. I would have refused the service call if it wasn't at or reasonably near the schedule appointment time and would have refused any additional work I deemed unnecessary. Typically it's a service outage of some kind, what's a few more days to get it done correctly.
Having said that, I agree with both gtal98 and tampa8. I always take the next available morning appointment. I would have refused the service call if it wasn't at or reasonably near the schedule appointment time and would have refused any additional work I deemed unnecessary. Typically it's a service outage of some kind, what's a few more days to get it done correctly.
I only had a dish service tech out one time, he talked me out of getting an eastern arc 1000.4 because the SD versions of my big 4 locals are only on the western arc and that 129 was supposedly stronger here. I got a free 1000.4 because my self-install was a "mixed arc" set-up, since I signed up for HD free for life I was not getting everything in HD.
Previous to this visit I did my own installs since '97 when they actually sold self install kits.
Previous to this visit I did my own installs since '97 when they actually sold self install kits.
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