DBSTalk Forum banner

Service Issue

978 Views 12 Replies 4 Participants Last post by  Spazzman
On Sunday I ran a second cable up to my D10 DVR (Tivo) in the bedroom. I have been dealing with only one tunor for a long time and I finally decided to get off of my rear end and do something about it. After I ran the second cable and installed it, everything looked good except for one thing. The signal strength on both tuners was in the upper 50's low 60's.

I checked to make sure the problem wasn't with just one of my TV's so I checked the two other DVRs that I have. I have an HR20 (D*) and an old DSR704 (tivo). Sure enough, the signal strength was low there too.

I went outside and attempted to adjust the signal. When I did this, I damaged something in the dish because the signal went to 0. I tried to reaquire the signal and after two hours of trying, I failed. Additionally the arm on my old oval dish was not staying elevated.

I called D* on Sunday night and they setup a tech visit for Tuesday AM. The tech came (in a D* truck) and installed a new "slimline" dish with 5 LNB. My old dish had 5 LNB as well but a different dish (slightly more oval shaped).

The tech told my wife to boot all of the DVRs and she did so. They all booted to a picture so she assumed everything was up and the tech left.

When I came home, I checked my HR20 and it worked perfectly however the two older Tivo units did not. I was missing some channels on the units. After a cold boot of the systems one of the boxes wouldn't let me run through the initial setup because it detected a problem with the sattelites.

Do I have a compatiblity problem with my older DVRs here? Does Directv need to get me some newer DVRs?
1 - 13 of 13 Posts
Nope. I am assuming that on the wires to the Tivo units some of the transponders are missing. Probably all odds or evens. This is why first you were just missing channels but after the reboot it won't pass the initial tests.
Do you remember what channels were missing.
And try getting us some signal strength readings.
The old Tivo units will not receive MPEG4, which knocks you out of most of the HD channels and will soon eliminate them all.
paulman182 said:
The old Tivo units will not receive MPEG4, which knocks you out of most of the HD channels and will soon eliminate them all.
Well, we are talking about the older D10 Tivo model and the Phillips DSR704. Would a change in the difference cause this? I know it is not cabling because everything worked okay before the new dish was installed by D*. Please help.
Spazzman said:
Well, we are talking about the older D10 Tivo model and the Phillips DSR704. Would a change in the difference cause this? I know it is not cabling because everything worked okay before the new dish was installed by D*. Please help.
Yeah not sure why it was brought up, didn't want to say anything ;)
Mertzen said:
Yeah not sure why it was brought up, didn't want to say anything ;)
I think this new slim line dish is not compatable with these older DVRs. I am looking for someone to confirm my hypothesis.
Spazzman said:
I think this new slim line dish is not compatable with these older DVRs. I am looking for someone to confirm my hypothesis.
No, the slimline dish is backwards compatible with all IRDs.
Mertzen - according to the tests I run yes. It is not seeing the transponders. Specifically the even ones. Is the dish not pointed correctly?
Spazzman said:
Mertzen - according to the tests I run yes. It is not seeing the transponders. Specifically the even ones. Is the dish not pointed correctly?
Seeing how the HR20 is working it is most likely not dish related. Somehow the affected box[es] are not getting the 18v side of the signals.
LNB not plugged in? Bad cabling job on the LNBs on the new dish?
Does the problem show on both tuners? What are the results of the signal tests if you swap the cables to the tuners? Do you have an external multiswitch?

A loss of the even TPs, as mentioned, is due to the 18v switching signal getting shorted. Check the connections to make sure a thin strand of the cable shield isn't touching the center conductor.
jdspencer said:
Does the problem show on both tuners? What are the results of the signal tests if you swap the cables to the tuners? Do you have an external multiswitch?

A loss of the even TPs, as mentioned, is due to the 18v switching signal getting shorted. Check the connections to make sure a thin strand of the cable shield isn't touching the center conductor.
OK- good advice. Both tuners show 93 percent on Transponder A. They show zero on transponder B.
jdspencer said:
Does the problem show on both tuners? What are the results of the signal tests if you swap the cables to the tuners? Do you have an external multiswitch?

A loss of the even TPs, as mentioned, is due to the 18v switching signal getting shorted. Check the connections to make sure a thin strand of the cable shield isn't touching the center conductor.
Yes. The problem is on both tunors, however on the Phillips DSR704 - i can boot that fully even though the initial setup has detected a "problem."

The D10 will not let me boot past the sattelite setup because it can not detect the satelite.
1 - 13 of 13 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top