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Setup HRxx, Order Number request

989 Views 4 Replies 5 Participants Last post by  Go Beavs
Yesterday setting up a replacement HR21-700 (probably applies to many other models), one of the early setup screens requested an "order number", and I tried an "ORD" from the inbound shipping label, and the card number that did not work! A call to tech support revealed that this was part of a new system that was not implemented yet, and should leave the entry BLANK. The agent stayed on the phone, since the next step was to activate that needed the agent. Things went smoothly after that, except all remotes needed programming. we have (2) HR21's, and 3 remotes.
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You have to wonder if this is only going to apply to refurbs.
Nah, that's been there for a long time I believe and is for installs being done by techs as I recall.
Prior to techs getting handheld devices the OMS Order ID was the preferred method for techs to activate receivers on new accounts. It requires an active land line phone connection to work.
I used that feature once to activate a new receiver I got and it worked like a charm. No need to call or go online to activate. Pretty Slick!
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