[JodaGa]

I've been with Dish Network for 7 years. In that time purchased two remotes, the third one was offered for 59.99, so I went with universal one. Already paid for service about 100$ that didn't resolved the problem.
Dish Network never offered an upgrade of any kind, I still have an old receiver, no Dish Network remote and terrible reception with can't be fixed without the remote, and who knows if service would help - didn't help first time - why would I waste money again?
Horrible customer service - they don't listen- just read the script.
Whenever I call them all i hear is that they can do this for this much or that for that much. Don't get me wrong - I don't expect get stuff for free, all I want is their service to be provided the right way, and to be able to see channels!
You would think that they would care about long term customers. Or any kind of their customers for that matter. No help whatsoever - problem with dish? - you're on your own. It's like they begging you to cancel the service.

And that's how Dish Network lost a customer.....


Em I the only one with issue like that?
Em I really asking for too much?

 

[Dishrat]

Remotes are $19.99 + $5.95 shipping and handling. You either called a retailer by mistake, or talked to an idiot, lol.

 

[ImBack234]

Remotes are $19.99 + $5.95 shipping and handling. You either called a retailer by mistake, or talked to an idiot, lol.

Even cheaper on ebay.

 

[JodaGa]

I called the number from the bill, and I guess it's just my luck - every time i call an idiot picks up. :nono2:

 

[boba]

I called the number from the bill, and I guess it's just my luck - every time i call an idiot picks up. :nono2:

If you read these forums you are the idiot!!! DISH offers DHPP Digital Home Protection Plan for $5.99/mo. this has appeared in hundreds of posts. You do not have to have it in force when a problem occurs you do not have a minimum time that you must keep it in force. So for $5.99 you can add it to your account have the problem corrected and then cancel it, all in the same billing period. Repairs are free and service calls are reduced to $29.99. For upgrades just call DISH and ask what is available to you usually after a year of subscription something is offered and the longer you are a customer the offers improve.

 

[JodaGa]

For upgrades just call DISH and ask what is available to you usually after a year of subscription something is offered and the longer you are a customer the offers improve.

Are you KIDDING?? Offers improve?! Have you been or are you Dish Network customer?

 

[puckwithahalo]

Are you KIDDING?? Offers improve?! Have you been or are you Dish Network customer?

um...yes, they do....

 

[Richard King]

I've been with Dish Network for 7 years. In that time purchased two remotes, the third one was offered for 59.99, so I went with universal one. Already paid for service about 100$ that didn't resolved the problem.
Dish Network never offered an upgrade of any kind, I still have an old receiver, no Dish Network remote and terrible reception with can't be fixed without the remote, and who knows if service would help - didn't help first time - why would I waste money again?
Horrible customer service - they don't listen- just read the script.
Whenever I call them all i hear is that they can do this for this much or that for that much. Don't get me wrong - I don't expect get stuff for free, all I want is their service to be provided the right way, and to be able to see channels!
You would think that they would care about long term customers. Or any kind of their customers for that matter. No help whatsoever - problem with dish? - you're on your own. It's like they begging you to cancel the service.

And that's how Dish Network lost a customer.....

Em I the only one with issue like that?
Em I really asking for too much?

But... you are in the UK. How can you be a long time Dish customer??

 

[James Long]

I was thinking uk = University of Kentucky ... ?

 

[JodaGa]

"um...yes, they do...."




you probably work there and you're one of them :hurah:

 

[Jason Nipp]

Are you KIDDING?? Offers improve?! Have you been or are you Dish Network customer?

Yes offers improve. In my many years, I have only paid for one remote.... I have had 3 others replaced under warranty. And the only reason I went through that many was because: 1 was lost, 1 the carbon contacts wore out on, 1 the dog chewed up, and 1 became a submarine toy for my youngest. That one did work for awhile though after I dried it out.

The longer your a customer, and the longer your account is in good standing, the better the offers get. The only way this would not happen is if your account was habitually past due.

There are people that can help you on this website.... there are probably even people that could help you get a replacement remote gratis..... But if you go insulting them then you'll find yourself alone.

I do not recommend resorting to insults because you have not yet learned how to work within the system. Do some reading.... ask for help.... but don't bash people.... That will only get you flamed and abandoned.

 

[JodaGa]

Yes offers improve. In my many years, I have only paid for one remote.... I have had 3 others replaced under warranty. And the only reason I went through that many was because: 1 was lost, 1 the carbon contacts wore out on, 1 the dog chewed up, and 1 became a submarine toy for my youngest. That one did work for awhile though after I dried it out.

The longer your a customer, and the longer your account is in good standing, the better the offers get. The only way this would not happen is if your account was habitually past due.

There are people that can help you on this website.... there are probably even people that could help you get a replacement remote gratis..... But if you go insulting them then you'll find yourself alone.

I do not recommend resorting to insults because you have not yet learned how to work within the system. Do some reading.... ask for help.... but don't bash people.... That will only get you flamed and abandoned.

Believe me, for all these years i didn't insult anybody, I paid for service and remotes witch you got for free. Maybe I didn't learn how to work with system, simply because I had no idea that there is a "system" that you have to learn in order to watch TV. In 7 years I was late with the payment once, but I guess that's not good enough.
Maybe I should insult customers service people - then I would know exactly why I found myself all alone in this mess.

 

[TulsaOK]

"um...yes, they do...."

you probably work there and you're one of them :hurah:

Having been a Dish customer for ~12 years, I can absolutely state that based on length of service and satisfactory payment performance, there are offers extended to preferred customers. I am one and I don't work for Dish, nor have I ever.

 

[grog]

I have two 622's and I purchased a couple of extra remotes from the Dish site.
Not replacements.... extra remotes for other area's in my home.
Never had any problems with the remotes.

I also have two 301's and two 311's. I went through the older 301's and 311's a few days ago and they were all working fine. The remotes are all still working fine too! Put one of the 311's back in service last week and the remote is working fine. I got the DP311's when they were released and that was a good number of years back. The 301's I had for a few years before the 311's came out.

The point is I never had to replace a remote and they are all still working just fine.
So what are you all doing to break these remotes?

 

[Jason Nipp]

Believe me, for all these years i didn't insult anybody, I paid for service and remotes witch you got for free. Maybe I didn't learn how to work with system, simply because I had no idea that there is a "system" that you have to learn in order to watch TV. In 7 years I was late with the payment once, but I guess that's not good enough.
Maybe I should insult customers service people - then I would know exactly why I found myself all alone in this mess.

Again, the system. If you had the DHPP plan, you would have gotten the remotes replaced free. Not researching plans and service programs is no one's fault but your own. Insulting CSR's is not going to change that. DHPP/Extended Service Plan is something Dish and Direct both explain the benefits of every single time you call them. So since you are not DHPP I assume you refused it.

Again there are plenty of resources here for you to read up on... But continuing your tirade will only turn people off that could help you. I am not a Dish employee, but I do have friends.... Friends I will not subject your attitude towards.... Like I said.... There are people here that can help you.... But none of them are going to burn bridges over someone who is venting. Now I am not saying venting is wrong.... it helps you feel better, but continuing on and continuing the tone even after people say they can help you.... Well I guess you should move on and call Comcast.... perhaps they'll treat you better.

 

[boba]

Are you KIDDING?? Offers improve?! Have you been or are you Dish Network customer?

Yes I became a DISH customer and dealer in March 1996 when they started DBS broadcasting. I have met Charlie Ergen and his wife more than once, I have gotten pissed at rhem and DISH more than once but they are still a good provider and will take care of the customer if you let them. Definitely better than any cable company I have delt with and about equal with Directv who I also subscribe to.

 

[TBoneit]

Exactly, Over the years I've had free upgrades for some things. Dish 300 ---> Dish500, a Wing Dish for 61.5, several legacy switches and now DP34 ---> DPP SWitch44. Free replacement remote for a 721, I'm on the protection plan. Warranty receiver replacements. My latest acquisition was spending $99 for a VIP612 to add to the VIP622. It took a bit of work to get my 7100 working with the yellow cards when they came out, I must have 2 or 3 that didn't work. Hopefully the new cards will be less problematic.

They've never been less than helpful. OTOH I've never called and said give me free stuff or I'm leaving. I did e-mail when they accidentally billed me for a fair amount for DVR service on the 7100 which they fixed. They offered money to cover any bounce fees. I didn't take them up on it as nothing had bounced. Fair is fair.

 

[jerry downing]

I have had remotes wear out where some buttons require a considerable amount of force to actvate them. I get replacements at Dish Depot. It is a lot cheaper than what Charlie charges for the same thing. Universal remotes have been a pain.

 

[jclewter79]

I added a 625 to my account for free and also had it replaced once for free. I have also upgraded the 625 for a 722 for free. E* is a great company that does improve offers for good customers. I love my service and will never change.

 

[Slamminc11]

Are you KIDDING?? Offers improve?! ...

yep, they do. Just like everyone else here has said.