Discussion Starter · #1 ·
I spoke with DirecTV yesterday asking them to send me a couple of new B-Band converters because I wasn't getting a signal from the second tuner with the converter connected. After speaking with advanced tech support, they said they are going to send me a new HR20 because they think that I may have a 'short' in the tuner given that the 2nd tuner won't register the signal with the B-Band converters connected. The reason they suspect this is because when I had the HR20 installed the installer tried a couple of different converters on the inputs and nothing would make the 2nd tuner work. I was able to fix the issue myself after disconnecting the converters. I wouldn't think its possible for the tuner to work if it had a short in it, but D* seems to think its the box. I really don't want to replace the box because ever since I got the 2nd tuner working the box has worked as I would expect it to and given the HR20 issues, I don't trust that another box will work correctly. Is it possible for the tuner to work if it has a short in it?