[videojanitor]

I mentioned this is another thread -- I bought an HR20 at a Best Buy store, and when I opened it, I found that it was missing ALL of the accessories. No remote, manual, cables, B-band converters, etc. I took it back to the store today, and they told me it couldn't be returned (even though it had not been activated) -- they said I had to call DirecTV and arrange for an exchange. Then the manager told me to be sure to insist on a non-refurbished unit.

This sounds like a lot of hassle to me. I just want to give it back to them, get a refund, and buy it somewhere else. Does this seem reasonable? Is there a "no- refund" policy on DirecTV gear? I thought I would ask the collective minds here before pursuing this further (plus I am at work, and can't do much of anything right at the moment).

 

[paulman182]

I don't know about BB, but some stores do specify that you cannot return D* equipment to them, either with signage in the store, or it prints out on your receipt. I know I have seen the small warning signs in Wal-Mart.

When you talk to D* see if they will give you programming credits for your trouble. Some folks get LOTS of them.

 

[Canis Lupus]

I returned not 1, but 2 HR-20s to the Boise Best Buy. Full immediate refund - no questions asked.

 

[RAD]

Don't know about BB but CC prints right on the receipt that all returns need to go directly to D* and not the store.

 

[Canis Lupus]

Yeah I checked the receipt with BB and it had nothing indicating that, but that's a good point and something to watch out for. The OP should double-check that receipt.

 

[videojanitor]

Thanks for the replies. There's nothing on the receipt about not being able to return DirecTV gear, soooo, I think I will try another store before I go through the hassle of trying to arrange for an exchange. I already tried calling D* once, BEFORE I went to the store to ask what I should do, and after being transferred three times, I eventually was disconnected. There goes another 20 minutes I'll never get back!

 

[Canis Lupus]

Well you might waste another 20 minutes or more, but if you're receipt doesn't indicate you can't return it to BB, you might INSIST.

The product you payed BB for was not the complete advertised product - simple as that. That's not on you - that's on BB (via D*) for leasing you an incomplete product. It's BB's responsibility to deal with D*. Just ask for a replacement. The BB guy also basically admitted he was receiving "returned product". Again - not on you - on them. I'd be a bit more insistent. Good luck.

Thanks for the replies. There's nothing on the receipt about not being able to return DirecTV gear, soooo, I think I will try another store before I go through the hassle of trying to arrange for an exchange. I already tried calling D* once, BEFORE I went to the store to ask what I should do, and after being transferred three times, I eventually was disconnected. There goes another 20 minutes I'll never get back!

 

[videojanitor]

Well, a happy ending to this story. Went to another BB store and they took it back with no questions asked -- and offered to ship a new one directly to my house at no extra charge. THAT is what I was hoping from the first place I went! That was certainly agreeable to me, especially since I bought it using a "12% Off" coupon, thus saving around $40.

Now, hopefully the replacement will come with the accessories!