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Should I be able to return an HR20 to store?

832 Views 7 Replies 4 Participants Last post by  videojanitor
I mentioned this is another thread -- I bought an HR20 at a Best Buy store, and when I opened it, I found that it was missing ALL of the accessories. No remote, manual, cables, B-band converters, etc. I took it back to the store today, and they told me it couldn't be returned (even though it had not been activated) -- they said I had to call DirecTV and arrange for an exchange. Then the manager told me to be sure to insist on a non-refurbished unit.

This sounds like a lot of hassle to me. I just want to give it back to them, get a refund, and buy it somewhere else. Does this seem reasonable? Is there a "no- refund" policy on DirecTV gear? :confused: I thought I would ask the collective minds here before pursuing this further (plus I am at work, and can't do much of anything right at the moment).
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Thanks for the replies. There's nothing on the receipt about not being able to return DirecTV gear, soooo, I think I will try another store before I go through the hassle of trying to arrange for an exchange. I already tried calling D* once, BEFORE I went to the store to ask what I should do, and after being transferred three times, I eventually was disconnected. There goes another 20 minutes I'll never get back!
Well, a happy ending to this story. Went to another BB store and they took it back with no questions asked -- and offered to ship a new one directly to my house at no extra charge. THAT is what I was hoping from the first place I went! That was certainly agreeable to me, especially since I bought it using a "12% Off" coupon, thus saving around $40.

Now, hopefully the replacement will come with the accessories!
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