I returned not 1, but 2 HR-20s to the Boise Best Buy. Full immediate refund - no questions asked.
Should I be able to return an HR20 to store?
I mentioned this is another thread -- I bought an HR20 at a Best Buy store, and when I opened it, I found that it was missing ALL of the accessories. No remote, manual, cables, B-band converters, etc. I took it back to the store today, and they told me it couldn't be returned (even though it had not been activated) -- they said I had to call DirecTV and arrange for an exchange. Then the manager told me to be sure to insist on a non-refurbished unit.
This sounds like a lot of hassle to me. I just want to give it back to them, get a refund, and buy it somewhere else. Does this seem reasonable? Is there a "no- refund" policy on DirecTV gear?
I thought I would ask the collective minds here before pursuing this further (plus I am at work, and can't do much of anything right at the moment).
This sounds like a lot of hassle to me. I just want to give it back to them, get a refund, and buy it somewhere else. Does this seem reasonable? Is there a "no- refund" policy on DirecTV gear?
I thought I would ask the collective minds here before pursuing this further (plus I am at work, and can't do much of anything right at the moment).- Status
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Yeah I checked the receipt with BB and it had nothing indicating that, but that's a good point and something to watch out for. The OP should double-check that receipt.
Well you might waste another 20 minutes or more, but if you're receipt doesn't indicate you can't return it to BB, you might INSIST.
The product you payed BB for was not the complete advertised product - simple as that. That's not on you - that's on BB (via D*) for leasing you an incomplete product. It's BB's responsibility to deal with D*. Just ask for a replacement. The BB guy also basically admitted he was receiving "returned product". Again - not on you - on them. I'd be a bit more insistent. Good luck.
The product you payed BB for was not the complete advertised product - simple as that. That's not on you - that's on BB (via D*) for leasing you an incomplete product. It's BB's responsibility to deal with D*. Just ask for a replacement. The BB guy also basically admitted he was receiving "returned product". Again - not on you - on them. I'd be a bit more insistent. Good luck.
videojanitor said:
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