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219 Posts
Well, my trusty R10 in the master bedroom died this week and D* sent me a replacement R15. The CSR had promised me a reconditioned R10, but I understand you can't get those anymore. Be that as it may, decided to try and make the best of the situation and set up the R15. Figured I would be replacing my two HR10-250s before baseball season anyway (gotta have SNY-HD) so might as well get a jump start on the new D* DVR interface.
Called D* to activate and everything went smoothly until I started getting the dreaded "looking for signal on Satellite Tuner 2" error message. Got transferred over to a tech CSR and he had me go to a screen, put in three dashes and have the R15 auto-detect my setup. When that didn't work, he sent me to another CSR to schedule someone to come out to install another line for the second tuner. Now, before I get into what happens next, I should point out that all the CSRs were very helpful and friendly, kept telling me I was an "A" customer and even offered me free credits on my HD package and Showtime without any solicitation for free stuff on my part. So, I was in a generally good mood even with the error message, right until the CSR told me they couldn't find any open appointments to have someone come out and install the second line. I didn't get angry or anything, and the CSR was apologetic, but I think it is fair to say I was somewhat annoyed. I mean, I have two other TVs with HR10-250s attached, so I have other options, but what if this had been my only TV?
Anyway, I decided to give DBSTalk a try because I figured someone else must have seen this issue. Sure enough, found a couple of threads with the same error message and did a red-button restart as was suggested. Worked on the first try, thanks guys!
So, D* promised to give me a call in the next 72 hours to arrange a service visit. Should I still have them install a second line? It wouldn't take much as I already have the multi-switch with available ports and the installer would just have to connect it up and drill a hole into my attic to drop in the line. Would do it myself, but I live in a pretty tall house and don't have a ladder tall enough to reach the dish and multi-switch on the side of the house.
Called D* to activate and everything went smoothly until I started getting the dreaded "looking for signal on Satellite Tuner 2" error message. Got transferred over to a tech CSR and he had me go to a screen, put in three dashes and have the R15 auto-detect my setup. When that didn't work, he sent me to another CSR to schedule someone to come out to install another line for the second tuner. Now, before I get into what happens next, I should point out that all the CSRs were very helpful and friendly, kept telling me I was an "A" customer and even offered me free credits on my HD package and Showtime without any solicitation for free stuff on my part. So, I was in a generally good mood even with the error message, right until the CSR told me they couldn't find any open appointments to have someone come out and install the second line. I didn't get angry or anything, and the CSR was apologetic, but I think it is fair to say I was somewhat annoyed. I mean, I have two other TVs with HR10-250s attached, so I have other options, but what if this had been my only TV?
Anyway, I decided to give DBSTalk a try because I figured someone else must have seen this issue. Sure enough, found a couple of threads with the same error message and did a red-button restart as was suggested. Worked on the first try, thanks guys!
So, D* promised to give me a call in the next 72 hours to arrange a service visit. Should I still have them install a second line? It wouldn't take much as I already have the multi-switch with available ports and the installer would just have to connect it up and drill a hole into my attic to drop in the line. Would do it myself, but I live in a pretty tall house and don't have a ladder tall enough to reach the dish and multi-switch on the side of the house.
