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Sirius XM CSR Story

3538 Views 6 Replies 4 Participants Last post by  Davenlr
Since other CSR threads are 3 years old, I'll start a current one.

Understand I have XM built in to the car from the factory. It's tied to my Nav system so I can get optional Nav Traffic and XM Weather. The Weather service is quite bad so never continued it after the free trial.

Following Isaac, every time I start the car I get a Severe Weather Warning on my dash. Considering the weather has been outstanding for past 5 days, this is an annoyance.

Now I think it may be because my county has Flood Warnings but it says Severe Weather with no other info.

Me: Hi XM can you turn off my weather warnings. I don't subscribe to the service
XM: Let me check your account
Me: OK, check my account
XM: You don't have the weather service so you can't get weather warnings. Would you like to add it?
Me: No I would not. But I do get the warnings so you can you stop it please.
XM: You can't get the warnings because you don't pay for it.
Me: But I do get them, please make them stop
XM: I can't make them stop because you don't get them.
Me: Supervisor please
XM Sup: How may I help you?
Me: Go through the above a few times
XM Sup: Take your car to the dealer and have them fix it.

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I have found that is the type of frustrating customer service you get from most companies in most industries anymore and the reason is they refuse to invest in quality CSR's and programs to save a few bucks. Corporate america.
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