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Sirius XM CSR Story

3532 Views 6 Replies 4 Participants Last post by  Davenlr
Since other CSR threads are 3 years old, I'll start a current one.

Understand I have XM built in to the car from the factory. It's tied to my Nav system so I can get optional Nav Traffic and XM Weather. The Weather service is quite bad so never continued it after the free trial.

Following Isaac, every time I start the car I get a Severe Weather Warning on my dash. Considering the weather has been outstanding for past 5 days, this is an annoyance.

Now I think it may be because my county has Flood Warnings but it says Severe Weather with no other info.

Me: Hi XM can you turn off my weather warnings. I don't subscribe to the service
XM: Let me check your account
Me: OK, check my account
XM: You don't have the weather service so you can't get weather warnings. Would you like to add it?
Me: No I would not. But I do get the warnings so you can you stop it please.
XM: You can't get the warnings because you don't pay for it.
Me: But I do get them, please make them stop
XM: I can't make them stop because you don't get them.
Me: Supervisor please
XM Sup: How may I help you?
Me: Go through the above a few times
XM Sup: Take your car to the dealer and have them fix it.

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As if the dealer would know what to do....
1 - 1 of 7 Posts
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