Sleds are expensive, did he offer some other location, like a pole in the yard or a tripod? if the only option is indeed a sled, then you should negotiate for a free sled.patronius said:
Sled Mount question
I had an install scheduled today, but the weather didn't cooperate. The dish is going to go on a flat roof (over a carport). That's the only place that has LOS. I know that the policy is not to penetrate a flat roof to secure the dish. The installer said he would use a Sled Mount, but that it would cost $100 extra. My question is, since the flat roof is the only place they can put it, and since their policy is to not penetrate the roof, would the Sled Mount be considered standard and part of the free professional install? Or is the installer correct and I have to cough up the $100? Thanks in advance.
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if there is house or building wall above the car port he could mount to the wall over the car port and that may be considered standard install
yes, that would be my thoughts as well. or a tripod somewhereDtvSlave said:if there is house or building wall above the car port he could mount to the wall over the car port and that may be considered standard install
Yes the installer is right. Sled mounts are not considered to be part of a standard installation and are generally only used for business installs. Most HSPs won't even offer them to a residential customer.patronius said:Or is the installer correct and I have to cough up the $100?
And considering the sheer amount of effort it takes to get 6-8 cinder blocks to a rooftop, you're getting off easy with $100.
Non-pens are NOT standard for residential installs. They are a lot of extra work for the tech, and part of that money is to pay the tech for the extra work (that DirecTV doesn't pay for).
He's supposed to come back tomorrow, so we'll see. It's not a deal breaker, but if it's considered to be standard I didn't want to pay for it. You guys seem to be of a consensus that it's not standard. I realize it's extra work. He only has to run 1 cable though, since I already have 5 RG 6 cables run.
It's not the cable run that's not standard, it really is the mount.
The extra fee is to cover, getting it, putting it together, hauling that and the cinder blocks to the roof, setting the mount in the right location, setting the blocks in the mount etc. Then he can get to the "standard" part of the install.
For me the $100 bucks is cheap adn well worth it. At least your installer is thinking correctly and wanting to do the job right. I've seen alot of ugly, bad and just plain wrong installs on low slope roofs resulting in leaks and subsequent damage to the interior not to mention the roofing.
The extra fee is to cover, getting it, putting it together, hauling that and the cinder blocks to the roof, setting the mount in the right location, setting the blocks in the mount etc. Then he can get to the "standard" part of the install.
For me the $100 bucks is cheap adn well worth it. At least your installer is thinking correctly and wanting to do the job right. I've seen alot of ugly, bad and just plain wrong installs on low slope roofs resulting in leaks and subsequent damage to the interior not to mention the roofing.
Well, a different guy called to schedule a 2nd opinion. This was done last Thursday but he was unaware of it . I told him I was told I needed a sled mount and he said none of his paper work showed that and he would check into it and call me back. He shows up, takes a look and says, yep, you need a non-penetrating roof mount. After numerous phone calls it turns out they don't have any in stock and won't have any until Thursday. So, we reschedule for Friday, and in the process he hands me his phone so I can personally tell DirecTV that rescheduling for Friday is OK. They want me to OK it because this is the fifth time the install has been scheduled. Every time has been a different installer, so who knows who'll show on Friday and what will happen. In the old days this would be called a comedy of errors. In the modern vernacular it's a cluster ****.
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