I am in a similar situation. My hr23 hard drive is failing. Although as a long-time customer I am eligible for a free replacement, there is no guarantee what hardware will be sent. Since I absolutely wanted an hr24, I paid $200 from an independent source, rather than deal with DTV's replacement policy. I have no desire to switch to Dish."Chazb" said:My hr 20 has been acting up for more than a year channels not changing and so on and I tried all the fixes.
I called up direct and they were very nice and I am wiling to pay the $100 dollars for a hr 24 and send the hr20 back and I do have the maintenance agreement.I know they do not know what unit you are going to get but the rep said if they cannot get you a hr24 then turn it down if you want.
The tech called and said they had no hr24s and he agreed with me if It was a free replacement I would not have a gripe since I am paying for a leased replacement and getting a new two year commitment I should not settle for a refurbished older unit.
Direct should change this policy on giving you older units when you are giving them money for a replacement and being stuck with a new commitment and will still be stuck with a slow older much used model for two more years.
Anybody have any ideas on what to do and I like direct but dish and the hopper could be a option?