Last fall, I began to notice that when I use the smart search by an actress or actor's name, the results included movies and talk shows that were broadcast in the past. In other words, the results may show an actor is on the Tonight Show, David Letterman, The View, and Entertainment Tonight, but all these shows were actually broadcast months ago. In fact, the actor is not on any of these programs over the next two weeks and they are not shows "On Demand".
I have called DirecTV numerous times about this. At first, I was told it was probably a firmware issue and they would report it to the Engineering Dept. More recently (and I spoke with a Supervisor), I was told that this is by design. DirecTV considers it a "feature" of the smart search. They believe their customers both want and like this. One guy actually told me "some of our customers want to know what talk shows their favorite actor has been on in the past 6 months, even if they can't watch or record them". In addition, he has not heard of anyone complaining about it besides me.
Why would anyone be interested in shows or movies that were broadcast in the past? You can't plan to watch or record them. IMO, it is simply an issue they do not want to address. So instead, they made up this ridiculous excuse that it's a "feature" of the search program. The only way to get the smart search to work correctly, is to disconnect my receiver from the internet.
Do you consider this a useful "feature" of smart serach, a minor fault you are willing to put up with, or an annoyance?
Thanks in advance for your feedback.
I have called DirecTV numerous times about this. At first, I was told it was probably a firmware issue and they would report it to the Engineering Dept. More recently (and I spoke with a Supervisor), I was told that this is by design. DirecTV considers it a "feature" of the smart search. They believe their customers both want and like this. One guy actually told me "some of our customers want to know what talk shows their favorite actor has been on in the past 6 months, even if they can't watch or record them". In addition, he has not heard of anyone complaining about it besides me.
Why would anyone be interested in shows or movies that were broadcast in the past? You can't plan to watch or record them. IMO, it is simply an issue they do not want to address. So instead, they made up this ridiculous excuse that it's a "feature" of the search program. The only way to get the smart search to work correctly, is to disconnect my receiver from the internet.
Do you consider this a useful "feature" of smart serach, a minor fault you are willing to put up with, or an annoyance?
Thanks in advance for your feedback.