If a Tivo is installed in the same faulty environment (bad cables, alignment, switches, LNB's, etc) as an HR series DVR, it too will be unreliable.jal said:I too am growing tired of the unreliable nature of the HR2xs and the missed recordings, 771 errors, etc. The solution is TIVO. In six months to a year, when the new HD Directivo is here, my hr2x's are going back, and I can't wait.
:beatdeadhorse:davring said:If a Tivo is installed in the same faulty environment (bad cables, alignment, switches, LNB's, etc) as an HR series DVR, it too will be unreliable.
Nope, never heard any comments like that beforeveryoldschool said::beatdeadhorse:
Haven't you heard Tivo is the cure for everything?
You do realize that the Tivo announcement mentioned the second half of 2009. This would be at least nine months and possibly much longer.jal said:I too am growing tired of the unreliable nature of the HR2xs and the missed recordings, 771 errors, etc. The solution is TIVO. In six months to a year, when the new HD Directivo is here, my hr2x's are going back, and I can't wait.
"Except": the HR10-250 only used the 950-1450 MHz block, and the HR20/21/22 uses 250-750 MHz, 950-1450 MHz, and 1650-2150 MHz bands.jal said:That's ok, I can wait. And, for those above who criticized my post, I look at things simply. I had the same dish with my Directivo Hr10-250 (a 5 lnb) and never had these types of problems.
Having the #2 post, and reading #1, "it looks like", but with more information,.....Sirshagg said:I certainly didn't take from the original post that the first DVR is now working perfectly in the new location - just that it didn't get a grey recording of the same shows as DVR #2.
All the points brought up abouyt cables, multiswitch, BBC issues may be valid but we don;t have enough info to jump to those conclusions.
I'm sorry, but while you may have difficulties, far too many of us aren't. If the problem was related to the software, we would all be seeing the same thing and frankly, we're not. Same goes for hardware. I haven't seen a blank recording in so long I don't remember when.. and I record 40-60 hrs per week on 2 dvr's.TJFriday said:Mike,
I feel for you and your situation. I've been in the same boat since I made the switch to the HR2X series in January after waiting since the original release of the product to have some time to mature. I have and am still experiencing the same issues that you are and occasionally some of the other issues regularly discussed her on DBSTalk, as well. I've had a case open with DirecTV Case Management since February and talk to the team and my Case Manager usually once or twice a week. There have been countless visits (and missed/rescheduled visits) from techs and field engineers. I've had my entire system (including cabling, dish, connectors, etc...) replaced twice and have had more receivers than I can count. I have and continue to give DirecTV every possible opportunity to resolve this issue and I continue to faithfully pay my bill so as to provide no reason for them to provide any less service than they would to any other customer. I document and report each issue I experience to DirecTV Case Management. I would suggest calling DirecTV Customer Service each time you experience an issue so as to build cause to escalate the issues you're having to a level more highly visible to DirecTV.
In having been extremely persistent with DirecTV in working with them on these issues, I can tell you that they are aware of them, but currently they do not have any additional information to provide us customers in terms of a solution. "Engineering is continuing to look at these issues" is what I consistently hear from my Case Manager when they tell me they are checking the status of the problems in the communication mechanism they have with their Engineering contacts. However, there seems to be no solution currently in sight for these issues. As I've been told by multiple techs, field engineers and Case Managers, these problems seem inherent to the HR2X platform (H/W & S/W) and DirecTV system. The problems are difficult to reproduce on-demand and sporadic but frequent in nature for many who experience them.
As a customer, I have taken a step back and am letting DirecTV work these problems toward resolution. I do everything they ask, provide information and perform tests when asked. It's their hardware, software and system, so it's up to them to show me it can work as they say it should. DBSTalk is a great place to sound off and get information about the products/services. It's good to know others are experiencing similar issues and are just as frustrated, if not more so. However, it bothers me that we as customers have to resort to receiving troubleshooting information through DBSTalk rather than DirecTV because I feel it has shifted the burden of ensuring the product is functioning properly from DirecTV to ourselves. Despite knowing that DirecTV watches these forums, I still feel it is incumbent upon myself as a customer to report the issues directly to DirecTV. This assures that DirecTV has properly documented my call, problems I'm experiencing and their actions taken should further examination or retrospection of these events be required in the future.
Looking at the HR2X product's performance/reliability in isolation--that is ignoring competing products/services and past DirecTV products, my opinion is that the HR2X series hasn't been and currently isn't a very good product. If the problems that are occurring are hardware in nature, we'll have to continue to live with the issues until the platform is replaced/re-engineered, wait until an alternative DirecTV product is available or choose to take our business elsewhere. If the problems are software-related in nature, we can continue to hold out hope that the DirecTV engineers/developers will be able to diagnose and resolve these issues in a future update to the platform. Whatever the case, ultimately we will have to wait for a solution since it is abundantly clear that there isn't any one solution to address these problems: this *is* the current state of this product and DirecTV's system.
