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So I'm watching the race when all of a sudden...

1195 Views 8 Replies 7 Participants Last post by  CompiledMonkey
My freaking picture goes out and a TV message "Not supported mode" shows up. :(

The audio was still coming through so I figured the dish and service were OK, unless something very specific had happened. But since I was getting the TV message, I almost knew it was a port issue on either my TV or the DirecTV box.

I'm using HDMI. So I tried it in another port on the TV and got the same message. I tried another HDMI cable, same deal. I swapped out the HDMI cable for composite cables and it's back. So, it appears that my DirecTV box's HDMI port has gone bad.

How should I approach D* support with this? Will they replace the box or ask me to cover some of the cost? I had service installed just a month or so ago so it's not like the box is very old.
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CompiledMonkey said:
My freaking picture goes out and a TV message "Not supported mode" shows up. :(

The audio was still coming through so I figured the dish and service were OK, unless something very specific had happened. But since I was getting the TV message, I almost knew it was a port issue on either my TV or the DirecTV box.

I'm using HDMI. So I tried it in another port on the TV and got the same message. I tried another HDMI cable, same deal. I swapped out the HDMI cable for composite cables and it's back. So, it appears that my DirecTV box's HDMI port has gone bad.

How should I approach D* support with this? Will they replace the box or ask me to cover some of the cost? I had service installed just a month or so ago so it's not like the box is very old.
Don't rush on your decision on what's wrong.

Seriously, I've gotten a rash of similar issues with one of my TV's lately and it's hooked to a Verizon Motorola HD DVR box.

I think the problem is something coming through the signal from ESPN. The fix for me has been to pull the power plug on the Verizon box, plug it back in and wait for the reboot.

For you, I'd try doing a menu > restart and if that doesn't work, perhaps a Red Button Reset to get the box rebooted. You'll probably find things are back to normal. If so, then perhaps the problem was much the same as what I have been seeing -- garbled signal and/or bogus code coming from ESPN.
My sammy and xbox does that all the time, just power on and off fixes it.
I would try turning off the TV, then turning off the receiver. Power the receiver back up and then turn the TV back on. I've seen this work before.
You may be able to fix this without powering off or resetting the D* receiver. First, unplug the HDMI cable from the TV, then unplug the power cord on the TV. Wait a minute, then plug the TV power back in, then the HDMI cable, and finally turn the TV on. If that doesn’t work, then repeat the process, but this time do power down the D* receiver. The problem as to do with HDMI handshaking failures. The whole HDMI spec revolves around copy protection and when anything fails, it goes into lock-down mode. This can be something as simple as a slightly loose or bad cable, or even a power surge. Sometimes having the D* receiver on and the TV off kicks it into lock-down mode.
Many times rebooting the TV will fix this problem. Seriously. I think it was a year ago or so the actor Wil Wheaton had this exact same problem and it was an issue with his TV. Unplug the TV, wait, plug it back in and it solved the problem. Basically many TV's have issues with HDMI handshaking and need a firmware update to fix. Otherwise the good old reboot the TV will fix it, for a while.
BTW, has anyone reported or complained about the picture hesitation each week on the ESPN broadcast races...... Has been happening every week since the races went to ESPN. Or, at least it has been happening on by set.
Just did a search, and found my answer. Peeps are having the same problem.

Sorry, should have searched first.
Thanks for all of the replies. I called D* yesterday about it and explained what happened and what I had done. The rep I spoke with really didn't ask any questions after I explained everything. They put an order in to ship me a new HR21. I'm guessing they "went the extra mile" because I'm such a new customer. Needless to say, I was very pleased to be on the phone a total of 10 minutes to resolve my issue. If I had called Comcast or Verizon, I'd be going through their troubleshooting script for days.
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