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Legend
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Discussion Starter · #1 ·
I have a friend that received a letter from D* stating he could upgrade his receiver to one with a digital tuner. He called D* and of course CS doesn't know anything about it.

I thought D* took away ATSC tuners, is this offer even possible?

Here's a link to the webpage talking about it.

LINK
 

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DBSooner said:
I have a friend that received a letter from D* stating he could upgrade his receiver to one with a digital tuner. He called D* and of course CS doesn't know anything about it.

I thought D* took away ATSC tuners, is this offer even possible?

Here's a link to the webpage talking about it.

LINK
Its very possible. Directv took the ATSC tuner out of the receiver but sell the AM21 add-on ATSC tuner for the HR21/22/23 series for $50 bucks.

According the offer if they dont provide your locals you can pay $50 bucks to upgrade your existing box to one that can use the AM21 (which you still need to purchase too).

So at best you get an upgrade for $50 bucks and at worst its $100 (50 for the box and 50 for the AM21).
 

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DBSooner said:
I have a friend that received a letter from D* stating he could upgrade his receiver to one with a digital tuner. He called D* and of course CS doesn't know anything about it.

I thought D* took away ATSC tuners, is this offer even possible?

Here's a link to the webpage talking about it.

LINK
the offer is for customers who get directv service but do not get locals from directv but rather over the air. It is an upgrade to HD equipment and an am21 so that the over the air channels can be put into the directv program guide
 

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Discussion Starter · #7 ·
Snoguy said:
I received the $50 upgrade offer and took advantage of it. D* installed a refurb HR20-100 for my R15. So they appear to be using refurbs for this deal.

Dave
How did you go about doing this? He called a couple of times and had to fight with them to no avail.
 

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DBSooner said:
How did you go about doing this? He called a couple of times and had to fight with them to no avail.
I called the number that was listed on the offer letter(just got me to the same place as the normal D* number I think). I had to be transferred to someplace else after I talked to the first person. At first they didn't seem to know anything, but I quoted them the wording in the letter. They asked a couple of questions about the letter, then put me on hold for 3-4 minutes. Then came back and said "OK I have a copy of the letter now". They then proceeded to process the request. They couldn't ship it to me - said a tech had to come out and install it, which was done. What seemed to work best was when I quoted parts of the offer letter and told them who had signed it.

Dave
 

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I received the Digital Transition letter also, since we get CBS Ch 11 OTA in my area. We would really like to have Channel 11 show up in the guide and not have to bother with converter boxes befor the Feb 17 Digital Transition.

I asked to upgrade my two old Hughes boxes. The installer came out but did not appear to understand his work order and put in two H23s, even though I only have old single dish and standard TVs.

I note the H23 has not OTA-in jack on the back, so that was not going to work. I called customer service, who were very helpful and said they were the wrong boxes, and then proceeded to write up order to drop ship 2 D12-700s. But, as I understand it, they do not have the digital tuner - it is only the H20 that has the digital tuner.

Guess will have to call them back again. The CSRs really want to help but they just don;t appear to be up to date.
 

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Several questions about your post:

You wrote:

I asked to upgrade my two old Hughes boxes....
What type of Hughes boxes exactly? DirecTIVO DVR units?

The installer came out but did not appear to understand his work order and put in two H23s, even though I only have old single dish and standard TVs....
There is no such thing as an "H23." do you mean two HR23 HD DVRs?

I note the H23 has not OTA-in jack on the back, so that was not going to work. I called customer service, who were very helpful and said they were the wrong boxes, and then proceeded to write up order to drop ship 2 D12-700s. But, as I understand it, they do not have the digital tuner - it is only the H20 that has the digital tuner....
Assuming you meant "HR23s," no they have no internal OTA digital tuners, thus no OTA antenna input, but require the modular USB add-on AM-21 to receive OTA ATSC signals. And no the D12 series boxes are only non-DVD standard definition units for the legacy MPEG-2 Ku band only with no OTA capability.

Guess will have to call them back again. The CSRs really want to help but they just don;t appear to be up to date.
.

Yes I think you should, as there appears to be a great deal of confusion going on here between you and DirecTV on this proposed upgrade.
 

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HoTat2 said:
Several questions about your post:

You wrote:

What type of Hughes boxes exactly? DirecTIVO DVR units?

There is no such thing as an "H23." do you mean two HR23 HD DVRs?

Assuming you meant "HR23s," no they have no internal OTA digital tuners, thus no OTA antenna input, but require the modular USB add-on AM-21 to receive OTA ATSC signals. And no the D12 series boxes are only non-DVD standard definition units for the legacy MPEG-2 Ku band only with no OTA capability.

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Yes I think you should, as there appears to be a great deal of confusion going on here between you and DirecTV on this proposed upgrade.
Yes there is. The H23-700.
 

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I am not talking about DVRs here at all. The old Hughes boxes are about 15 years old - pre-DVR, pre-HD. The point I was trying to make is the CSRs and installers are not aware of the offers being mailed out by their company. Although we referred to the letter, the first CSR wrote up the work order as:
1. Swap Replace HD IRD
2. Local Off-Air
3. Standard IRD
4. Local Off-Air Exchange (Standard) $50
and insisted on a professional install.
The installer really had no idea what to do, so installed H23 (yes, there is an H23), which did no good at all.
So placed another call to CSR, and they said this made no sense, reversed the charges and proceeded to ship out a D12. The D12 does not have OTA ASTC tuner either.
I assumed they would know what they are doing, but had to come to this forum to figure they should have put in the H20.
I would recommend anyone ordering this Digital Transition upgrade to specifically request the H20. Again, this is for us non-DVR viewers.
 
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