Is there a way to find you start of service date? I have looked online but can't find much there. With all the talk of the loyalty promotion, just wondered when my anniversary is.
DirecTV's IT/Computer systems, such as they are, may not retrieve the actual date. Over the years, the systems have been 'upgraded' or 'improved', and lots of data has simply not made it from the older systems to the newer.
So, a lot depends on how many years you've been a subscriber. The one thing that looks like (but don't quote me on this) hasn't been whacked by these 'upgrades' is your customer ID number. But unfortunately, that really only gives a 'hint' has to when your account was established 'in the system'.
The last time I was talking to a CSR (adding another DVR to my account), I had them take a look see, and the earliest date they could come up with was the LAST change I had made to my account. Certainly not the date I originally started my account.
Now maybe the person didn't know which part of the records to properly look at, but this was at least th third time I had asked this very question in the last couple of years, adding and deleting receivers. And each time the answer was the same, the latest date they had was the LAST change I had made.
So all I can say is good luck. Perhaps some supervisor can retrieve the correct date for you.