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Super Moderator
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Discussion Starter · #1 ·
Eastern arc weirdness...

Earlier all the Starz and Encore channels went black... now most of the SD channels are back (except for Encore West)...

But all the HD Starz + Encore channels are showing Disney's "Tangled", in 4:3, with no audio... which is weird, because I can't even find a channel in the EPG that should be showing Tangled right now.

Weird.

Am I alone?

edit: Now that I know I'm not alone... does this affect western and eastern arcs?
 

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Hall Of Fame
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They definitely have a problem. All of the HD ones I have in my favorites are playing an SD ?? animated show.
 

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Stewart Vernon said:
Update... now there is a "Sorry for the interruption" slate up on the HD channels... so I guess we now play the waiting game!
I am on DirecTV and it is the same there.
 

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Know Nothing
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Westerns is on (I don't do HD), but it's goofy.

Gunsmoke was on instead of Rawhide, and now there's a screen with "Next Feature Program starts in:" with a countdown timer instead of the usual promos between programs.
 

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Discussion Starter · #9 ·
I didn't pay enough attention to notice that the schedule was off on the channels that were on.

I had watched Mr Holland's Opus earlier on Encore Drama SD I think... and then was watching some DVR stuff... then I noticed all the outages of the Starz and Encore channels... so I wasn't sure exactly when it happened, just when I first noticed.

It was also weird when all the HD feeds were showing a movie that shouldn't have been on any of them... so sounds like all kinds of craziness at the Starz headquarters!
 

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Stewart Vernon said:
I didn't pay enough attention to notice that the schedule was off on the channels that were on.

I had watched Mr Holland's Opus earlier on Encore Drama SD I think... and then was watching some DVR stuff... then I noticed all the outages of the Starz and Encore channels... so I wasn't sure exactly when it happened, just when I first noticed.

It was also weird when all the HD feeds were showing a movie that shouldn't have been on any of them... so sounds like all kinds of craziness at the Starz headquarters!
not that long ago show time / movie channel failed like this with just about all channels showing the same stuff at the same time.
 

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They lost their fiber feeds for SD and HD. They are now using satellite to deliver SD signal. Obviously everyone is aware of the issues and working to resolve over at Starz - Liberty
 

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Discussion Starter · #13 ·
We're coming up on hour 4... so I don't know about "shortly"... I happened to be watching TV around the time everything went black...

This must be a major issue (obviously) to be down almost 4 hours now. I don't envy Dish, DirecTV CSRs taking calls as people get home from work... and I don't envy Starz fielding complaints either.

Good luck to everybody trying to right the ship on this one!
 

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Hall Of Fame
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The first step for Starz is to put something on their website, Facebook or Twitter page. It is inexcuseable for a company of this stature to not use social media to reach out to their customers when something goes this wrong.
 

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Legend
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Just for the record, and maybe it could go without saying, these channels are also broken on Time Warner here in Southern California.
(I have a TWC box in one room in addition to my DirecTV setup)
I only bring it up to broaden the scope of Starz' woes.
 

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Legend
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Per a thread on their Facebook page:

"Starz Entertainment's premium channels experienced an unexpected service disruption during operational maintenance. Service has been restored to the company's 17 channels in most national systems, and we are working diligently to return to our regularly scheduled programming across the full suite of channels. We apologize for the inconvenience."
 

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Discussion Starter · #20 ·
Sorry I didn't mean to leave our U-Verse, cable, FIOS, and other members hanging... being "DBS"Talk, I tend to primarily think of Dish and DirecTV first... but it stands to reason that the kind of problem it looks like they had, would be one that would end up being a problem for every provider of Starz channels.
 
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