You listed the same # for both the Loyalty and Retention departments. What is the Retention # that worked for you?My July bill came and still no ST Max added and no email so I had to make the phone calls. First call to Loyalty 877-999-1083 was useless, so I guess after 27 years of being a Sunday Ticket subscriber, that's not loyal. But the call to Retention 877-999-1083 was successful. I didn't have to say I was leaving or anything. She just said she would look at my account to see what I was eligible for and she found I was eligible. Thank goodness this is the last time I have to call to get price breaks on ST.