[EKrimmer]

App loads and can login but then just the spinning timer - no content. Anyone else?

 

[Hdhead]

Same here, crashes my browser.

 

[pcashmere]

Yes, I'm having the same problem. The timer keeps spinning.

 

[shenefie]

yep. same here. just sittin' and spinnin'...glad i pay the extra 100 for this crap!!!

 

[convem24]

There was a software update that might cause you a problem. Mine is working fine.

 

[shenefie]

on the computer??

 

[packfan909]

There was a software update that might cause you a problem. Mine is working fine.

Please expand on this.
pf

 

[packfan909]

Two things....Can someone rename this thread "SuperCast trouble?"

Second....both the WWW and AIR clients are not working. Just wanted to make sure folks didn't try both as it is futile.

pf

 

[convem24]

There was an AIR update today that I applied and I have no problems getting onto Supercast on my PC to work.

 

[packfan909]

There was an AIR update today that I applied and I have no problems getting onto Supercast on my PC to work.

That doesn't explain why the WWW client isn't working either.
pf

EDIT: Which version of AIR do you have installed?

 

[shenefie]

ok, just called directv. they say that ADOBE is having trouble with the supercast client. and that they can't help me. even though their name is all over this service, on tv, online, everywhere, but they cant help me. no offer of a credit or anything. chalk up another bad customer service experience for me. couldnt even give me a 5 buck credit or anything. just 'i cant help you sir, im very sorry'.

EDIT: oh, and i have the most recent version of adobe AIR for mac osX installed so it isnt an update issue in my opnion

 

[convem24]

Does everyone who is having this problem on a Mac platform? PC Supercast is working fine.

 

[morbid_fun]

Using both WWW and AIR on Vista. No problems all day.

 

[pcashmere]

I have XP on 2 laptops at home. Unable to use Supercast all day today on both of them. Both get stuck at the spinning timer screen. What a joke this service is.

 

[convem24]

It looks like the issue is in regard to certain platforms and not across all users.

 

[EKrimmer]

Two things....Can someone rename this thread "SuperCast trouble?"

Second....both the WWW and AIR clients are not working. Just wanted to make sure folks didn't try both as it is futile.

pf

My fault on the thread title - and I was telling myself as I typed "Supercast supercast" - guess I listen to myself as well as everyone else.

XP pro SP3 is the platform here. Neither the app or the web launch worked for me either. I went so far as to uninstall/reinstall too.

 

[Michael D'Angelo]

Title fixed.