What are your other boxes?909dude said:
DVRs use two tuners each.
Non-DVRs use a single tuner.
So, if you have more than 1 DVR (the HR22) they you have exceeded the number of tuners your SWM supports.
SWM and 771 error
Hello everyone
I apologize if this topic is worn out but here it goes. I have a SWM set up with a HR22 box. This is my 7th box. All other have had a host of problems. I keep getting the "searching for satellite" error once a week. Are there any fixes for this or should I move to Dish Network?
Thanks for the advice.
I apologize if this topic is worn out but here it goes. I have a SWM set up with a HR22 box. This is my 7th box. All other have had a host of problems. I keep getting the "searching for satellite" error once a week. Are there any fixes for this or should I move to Dish Network?
Thanks for the advice.
1 - 20 of 35 Posts
DVRs use two tuners each.
Non-DVRs use a single tuner.
So, if you have more than 1 DVR (the HR22) they you have exceeded the number of tuners your SWM supports.
I only have one other single tuner box that came with the free SWM upgrade. It is Std definition and not a dvr.
909dude said:I only have one other single tuner box that came with the free SWM upgrade. It is Std definition and not a dvr.
"This is my 7th box".Maybe if you post what you have and how it's connected, we might be able to give "some" help.
I have been dealing with DIRETV case management since last December. I have email the DIRECTV CEO, pushing every button I could. Now that the dish is properly installed, the house has been repaired ($200) from the damage caused by the installers, I am left with problems that seem to be similar to others I have read about on this forum. If I sound frustrated, it is because I AM!
Here's my set up: I have a Sony LCD projection HD TV; a brand new HR22 receiver that is fed by a new SWM system. I have installed a high end Panamax box that smooths out dirty electricity ($800). The HR22 is hooked to the TV via a HDMI cable.
The HR22-100 replaced my HR221-700. The reason case management replaced the box is because I was getting the 771 searching for satellite error AND 3 days worth of black screen recordings for shows I wanted to watch after returning from a trip. Now the HR22 is doing the same thing.
Ironwood Communications has replaced virtually every bit of coax in my 4 year old home. I am left with the conclusion that DIRECTV's software is causing the errors, unless someone else on this forum can think of anything different.
Thanks in advance for any help anyone can offer
Here's my set up: I have a Sony LCD projection HD TV; a brand new HR22 receiver that is fed by a new SWM system. I have installed a high end Panamax box that smooths out dirty electricity ($800). The HR22 is hooked to the TV via a HDMI cable.
The HR22-100 replaced my HR221-700. The reason case management replaced the box is because I was getting the 771 searching for satellite error AND 3 days worth of black screen recordings for shows I wanted to watch after returning from a trip. Now the HR22 is doing the same thing.
Ironwood Communications has replaced virtually every bit of coax in my 4 year old home. I am left with the conclusion that DIRECTV's software is causing the errors, unless someone else on this forum can think of anything different.
Thanks in advance for any help anyone can offer
OK, this is "the background", but not your system details.909dude said:I have been dealing with DIRETV case management since last December. I have email the DIRECTV CEO, pushing every button I could. Now that the dish is properly installed, the house has been repaired ($200) from the damage caused by the installers, I am left with problems that seem to be similar to others I have read about on this forum. If I sound frustrated, it is because I AM!
Here's my set up: I have a Sony LCD projection HD TV; a brand new HR22 receiver that is fed by a new SWM system. I have installed a high end Panamax box that smooths out dirty electricity ($800). The HR22 is hooked to the TV via a HDMI cable.
The HR22-100 replaced my HR221-700. The reason case management replaced the box is because I was getting the 771 searching for satellite error AND 3 days worth of black screen recordings for shows I wanted to watch after returning from a trip. Now the HR22 is doing the same thing.
Ironwood Communications has replaced virtually every bit of coax in my 4 year old home. I am left with the conclusion that DIRECTV's software is causing the errors, unless someone else on this forum can think of anything different.
Thanks in advance for any help anyone can offer
"I'd guess" that you may have a SWMLine dish and not a SWM8.
You have a splitter "somewhere" and a power inserter.
How long are the cables between each component [of the SWM system]. What you have it connected to for this troubleshooting doesn't really matter. 771 is a error [as you know] related to signal to and from the dish to the receiver.
Since I'm not there, you will need to post your layout for anybody to suggest things to look at.
You are beginning to exceed my knowledge base. I'm not sure what type of SWM system I have. The installers have been here a total of 10 times. I am confident the problem is not the install.
I have a splitter in the house's Smart Box that has been replaced twice. The distance from the dish to the Smart Box is 75', for a total of 150' run. The power for the SWM is located with the TV and DVR.
I would like to clarify that the 771 error only occurs on sat 2. This is something I share with the case management rep, who has an HR 21-700 that does the same thing. However, his HR 20, which is rebuilt does not have the same symptomology.
Thanks in advance for your help.
I have a splitter in the house's Smart Box that has been replaced twice. The distance from the dish to the Smart Box is 75', for a total of 150' run. The power for the SWM is located with the TV and DVR.
I would like to clarify that the 771 error only occurs on sat 2. This is something I share with the case management rep, who has an HR 21-700 that does the same thing. However, his HR 20, which is rebuilt does not have the same symptomology.
Thanks in advance for your help.
I'm a bit surprised you even have a SWM with only three tuners. Given that you have a splitter & a PI, then you do seem to have a SWMLine dish.909dude said:You are beginning to exceed my knowledge base. I'm not sure what type of SWM system I have. The installers have been here a total of 10 times. I am confident the problem is not the install.
I have a splitter in the house's Smart Box that has been replaced twice. The distance from the dish to the Smart Box is 75', for a total of 150' run. The power for the SWM is located with the TV and DVR.
I would like to clarify that the 771 error only occurs on sat 2. This is something I share with the case management rep, who has an HR 21-700 that does the same thing. However, his HR 20, which is rebuilt does not have the same symptomology.
Thanks in advance for your help.
SWM is new to installers so they may not be as "up to speed" as some of us here that have been using them for the past year.
Is this a condo/apt or a single home? It does start to sound like the SWM outputs are being shared. 771 on Sat#2 is suggesting of the eight SWM channels, that you have only two.
Some things to look at and post:
Go into the setup menu in your DVR and then SAT/view signals, then find the SWM page and post the levels for each channel. If you are the only one on the system, you would have 2-3 with good numbers and the rest would be zeros.
Another thing to try is to unplug [power cord] your SD receiver [thus freeing up one SWM channel] and then reboot your DVR. It should now have both tuners working. Again go into the setup and read the SWM channel levels.
I'm curious what these are and will wait for your post.
For what its worth. I have an HR22 on SWMLine and it works perfectly. Absolutly rock solid.veryoldschool said:I'm a bit surprised you even have a SWM with only three tuners. Given that you have a splitter & a PI, then you do seem to have a SWMLine dish.
SWM is new to installers so they may not be as "up to speed" as some of us here that have been using them for the past year.
Is this a condo/apt or a single home? It does start to sound like the SWM outputs are being shared. 771 on Sat#2 is suggesting of the eight SWM channels, that you have only two.
Some things to look at and post:
Go into the setup menu in your DVR and then SAT/view signals, then find the SWM page and post the levels for each channel. If you are the only one on the system, you would have 2-3 with good numbers and the rest would be zeros.
Another thing to try is to unplug [power cord] your SD receiver [thus freeing up one SWM channel] and then reboot your DVR. It should now have both tuners working. Again go into the setup and read the SWM channel levels.
I'm curious what these are and will wait for your post.
being on "the seventh box" is kind of a clue.MIAMI1683 said:For what its worth. I have an HR22 on SWMLine and it works perfectly. Absolutly rock solid.
By SPLITTER - do you mean an actual splitter (SWS) or the SWM-8 unit?909dude said:You are beginning to exceed my knowledge base. I'm not sure what type of SWM system I have. The installers have been here a total of 10 times. I am confident the problem is not the install.
I have a splitter in the house's Smart Box that has been replaced twice. The distance from the dish to the Smart Box is 75', for a total of 150' run. The power for the SWM is located with the TV and DVR.
I would like to clarify that the 771 error only occurs on sat 2. This is something I share with the case management rep, who has an HR 21-700 that does the same thing. However, his HR 20, which is rebuilt does not have the same symptomology.
Thanks in advance for your help.
To be sure - you do NOT have the power supply for the SWM unit in the same room as the SWM, do you?
"I suspect" there are others using the same SWM and this is the cause of the repeated problems. With only three tuners, most installs won't use a SWM.aphex said:By SPLITTER - do you mean an actual splitter (SWS) or the SWM-8 unit?
To be sure - you do NOT have the power supply for the SWM unit in the same room as the SWM, do you?
909dude - we're going to need more details as to locations, types of splitters, etc. with this stuff. With so many SWM installs, done both by consumers and installers, that have worked flawlessly I have a feeling its a (possibly) simple solution to fix this.
The only possible thing I can think of if everything else is working flawlessly is perhaps there is a pinch in the coax that runs through the house. I just moved into a brand new house and one of the rooms had a staple through the coax which caused my receiver to intermittently lose signal. The builder came and took care of it which fixed the problem. If this is the case - you'll have problems no matter who you are through.
The only possible thing I can think of if everything else is working flawlessly is perhaps there is a pinch in the coax that runs through the house. I just moved into a brand new house and one of the rooms had a staple through the coax which caused my receiver to intermittently lose signal. The builder came and took care of it which fixed the problem. If this is the case - you'll have problems no matter who you are through.
I'll get the #'s tomorrow and post them. When I have seen them before, the few that show other than zero are in the 90's. This is a single story house that is 4 years old. The SWM is not being shared with any others. The reason for so many box change outs is for a variety of failures. The problem I'm having now is new.
When I do a reboot via the red button sat 2 returns and operates fine for about a week. I have confirmed with DTV that the sat 2 failures have occurred when there have been software downloads.
As I stated earlier, every inch of coax has been replaced in the house.
It is my understanding that the brain for the SWM is in the LNB hub. The power supply for the brain is located in a cabinet under the TV.
I'm sure there are flawless set ups. However, when the case management rep has the same problem and can't seem to fix it, I am very concerned.
When I do a reboot via the red button sat 2 returns and operates fine for about a week. I have confirmed with DTV that the sat 2 failures have occurred when there have been software downloads.
As I stated earlier, every inch of coax has been replaced in the house.
It is my understanding that the brain for the SWM is in the LNB hub. The power supply for the brain is located in a cabinet under the TV.
I'm sure there are flawless set ups. However, when the case management rep has the same problem and can't seem to fix it, I am very concerned.
I still see "very concerned" and I would be too if I were on my 7th IRD. Got to get actual numbers.909dude said:I'll get the #'s tomorrow and post them. When I have seen them before, the few that show other than zero are in the 90's. This is a single story house that is 4 years old. The SWM is not being shared with any others. The reason for so many box change outs is for a variety of failures. The problem I'm having now is new.
When I do a reboot via the red button sat 2 returns and operates fine for about a week. I have confirmed with DTV that the sat 2 failures have occurred when there have been software downloads.
As I stated earlier, every inch of coax has been replaced in the house.
It is my understanding that the brain for the SWM is in the LNB hub. The power supply for the brain is located in a cabinet under the TV.
I'm sure there are flawless set ups. However, when the case management rep has the same problem and can't seem to fix it, I am very concerned.
"I think" we would all share your concern if one of ours were doing this.909dude said:The SWM is not being shared with any others. The reason for so many box change outs is for a variety of failures. The problem I'm having now is new. When I do a reboot via the red button sat 2 returns and operates fine for about a week. I have confirmed with DTV that the sat 2 failures have occurred when there have been software downloads.
However, when the case management rep has the same problem and can't seem to fix it, I am very concerned.
So it's "only" been this DVR that has been doing this?
Your others have been replaced for other reasons?
I'm not trying to knock the rep, but it they can't fix their own DVR, then this isn't a good sign of their expertise.
The techs have been all over your system, and the SWM "loading" is light. This DVR is losing only one channel which is a "good sign" that the SWM is working at this [receiver] location. If the DVR would lose all SWM function, then the cabling, etc. would be suspect, but it isn't.
This is pointing to "this DVR" has being the problem.
RBRs aren't the preferred reset option. Using the setup menu and the reset/restart recorder option is what you should be doing as it is much better for the hard drive. If you can't get into the menu because of a lockup, then the red button is your only option.
How many software downloads have caused this?
Once it's reset does it only happen with the next software update, or will the #2 tuner drop off line after a few days/weeks?
veryos
The new HR22 was replaced because the former box HR21-700 was doing the same thing. When Sat2 goes out, it affects all channels and the signal strength goes to zero for that sat feed.
Here's the SWM numbers you asked for:
Tuner 1
1-8 97 81 97 97 90 90 90
9-16 89
Tuner 2
1-8 97 81 97 97 90 90 90 90
Two software downloads took out the sat 2 on the HR21 box
I haven't confirmed if there was a download when the HR22 did lost sat2.
Thanks for the help
The new HR22 was replaced because the former box HR21-700 was doing the same thing. When Sat2 goes out, it affects all channels and the signal strength goes to zero for that sat feed.
Here's the SWM numbers you asked for:
Tuner 1
1-8 97 81 97 97 90 90 90
9-16 89
Tuner 2
1-8 97 81 97 97 90 90 90 90
Two software downloads took out the sat 2 on the HR21 box
I haven't confirmed if there was a download when the HR22 did lost sat2.
Thanks for the help
This has me909dude said:veryos
The new HR22 was replaced because the former box HR21-700 was doing the same thing. When Sat2 goes out, it affects all channels and the signal strength goes to zero for that sat feed.
Here's the SWM numbers you asked for:
Tuner 1
1-8 97 81 97 97 90 90 90
9-16 89
Tuner 2
1-8 97 81 97 97 90 90 90 90
Two software downloads took out the sat 2 on the HR21 box
I haven't confirmed if there was a download when the HR22 did lost sat2.
Thanks for the help
With only three tuners total, I'd expect five zeros, since there are nine channels [one for guide and one for each tuner].
I just booted up three DVRs and a non recorder. I have three zeros. I had more until I turned on all of the system.
If you go into the setup menu and press info & test, can you scroll down on the right and read the SWM firmware version?
You may also want to reboot the SWM [pull power cord] and after it comes back up, reboot each receiver and then re-run the "test" you just did.
your not the only one ! Very strange to have all 8 showing signals. I double checked and 6 tuners with 6 signals showing and two 0's on my SWM.
909DUDE,
How is your PI plugged in? Is it connected to your panamax conditioner? Did you ever have more that 3 tuners connected to your SWM?
! Very strange to have all 8 showing signals. I double checked and 6 tuners with 6 signals showing and two 0's on my SWM.909DUDE,
How is your PI plugged in? Is it connected to your panamax conditioner? Did you ever have more that 3 tuners connected to your SWM?
veryoldschool said:This has me
With only three tuners total, I'd expect five zeros, since there are nine channels [one for guide and one for each tuner].
I just booted up three DVRs and a non recorder. I have three zeros. I had more until I turned on all of the system.
If you go into the setup menu and press info & test, can you scroll down on the right and read the SWM firmware version?
You may also want to reboot the SWM [pull power cord] and after it comes back up, reboot each receiver and then re-run the "test" you just did.
I was having some of the same issues and what fixed the problem for me was new B Band Converters.909dude said:I have been dealing with DIRETV case management since last December. I have email the DIRECTV CEO, pushing every button I could. Now that the dish is properly installed, the house has been repaired ($200) from the damage caused by the installers, I am left with problems that seem to be similar to others I have read about on this forum. If I sound frustrated, it is because I AM!
Here's my set up: I have a Sony LCD projection HD TV; a brand new HR22 receiver that is fed by a new SWM system. I have installed a high end Panamax box that smooths out dirty electricity ($800). The HR22 is hooked to the TV via a HDMI cable.
The HR22-100 replaced my HR221-700. The reason case management replaced the box is because I was getting the 771 searching for satellite error AND 3 days worth of black screen recordings for shows I wanted to watch after returning from a trip. Now the HR22 is doing the same thing.
Ironwood Communications has replaced virtually every bit of coax in my 4 year old home. I am left with the conclusion that DIRECTV's software is causing the errors, unless someone else on this forum can think of anything different.
Thanks in advance for any help anyone can offer
1 - 20 of 35 Posts
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