[geaux1]

game on ST and delete it while I was watching it during the 3rd quarter? This is the 3rd time it has done this to me during a recorded premium package sporting event? The first two times was during NHL Ci games a few weeks ago. What gives? I know for a fact my disk is not full.

 

[Earl Bonovich]

There is no reason for it.

It is a problem, that has been reported by multiple people.
But as of right now, we don't have a reason for it.

 

[geaux1]

Any word on why or a fix, DTV claims never heard of it which is BS I am sure.

 

[TMullenJr]

This happened last week also. I did some testing today. I was recording two of the early games. The Eagles game, I stopped recording manually. The Falcons game, I didn't. After the games were done, the Eagles game was still present, but the Falcons game was deleted.

Then I recorded the Colts. I was watching the game (delayed) and at exactly 8:00, it deleted it!

This is a high priority bug they need to get fixed. After spending a fortune on ST w/ SF, the dvr aspect doesn't even work.

I'll be sending an email to D* about this one.

 

[DCSholtis]

I recorded the Raiders/Arizona game and its still in my VOD list and has not been deleted. BTW it was an SD game out of market.

 

[cyberchino]

I, too, was recording the Colts/Redskins game and when I checked my VOD list it wasn't there. When I reviewed my history it marked it as deleted. The system never prompted me to approve the deletion. In fact, this is the 5th consecutive week that this has happened. I wrote off the other mystery deletions to user error.

The only thing I can think that was unique was that I was recording another game at the same time. Is it possible that when two games are recording at the same time it creates some type of bug where it deletes the show still recording when the other ends?

As a former Tivo user, it would be nice if the HR20 had a deleted bin. At least these system generated deletions could be reversed.

 

[TMullenJr]

Were your recorings HD or SD?

 

[tonyoci]

This happened to me today also.

I was watching 727 Broncos v Browns. At around 4:45pm I was watching the game with 7 minutes of game time left (about an hour behind real time). Suddenly it went off, and history shows it as deleted. Now if I try to access channel 727 I get "Channel not purchased" or something like that.

Is channel 727 being used for something else.

Tony

 

[tonyoci]

Same happened to me today also

http://www.dbstalk.com/showthread.php?t=68022

 

[DLite]

This happened last week also. I did some testing today. I was recording two of the early games. The Eagles game, I stopped recording manually. The Falcons game, I didn't. After the games were done, the Eagles game was still present, but the Falcons game was deleted.

Then I recorded the Colts. I was watching the game (delayed) and at exactly 8:00, it deleted it!

Were any of those games showing on your locals? The one time I lost a ST recording in that fashion, the game in question was also being shown on our local CBS station. For some reason, the HD broadcast of that game on the ST channel was not blacked out until near the very end of the game, and when the blackout was finally imposed, the recording got erased with it.

I don't know if this will help, but whenever a game is being shown on my local, I record it there, just to be safe. Since I started doing that, I haven't had any more lost recordings, but I don't know if that is just a coincidence.

Anyway, hope this helps a little.

 

[cyberchino]

My recording was a HD Sunday Ticket game and it was not shown my my local market. I believe this is a software issue in the HR20.

 

[VikingMT]

Chalk one up here as well. Also posted in the latest firmware thread. Recorded game and checked that it was recording (yellow light on, VOD showed it as recording) but when I returned home tonight, not in VOD and history shows "Deleted". I'm patient when it comes to these things as I know that are only stupid computers, but when it's something that I paid extra for and there is no way to watch a "repeat", I'm fried a bit.

Undelete. What a concept.

 

[bonscott87]

There is no reason for it.

It is a problem, that has been reported by multiple people.
But as of right now, we don't have a reason for it.

Earl,

I think the pattern is that if the signal goes dark before the end of the recording for some reason the HR20 just dumps the entire recording (this may also appear as the "partial" recording in the history). So if you set to record a ST or CI game for 3 and a half hours, just in case of OT and the game ends before that, the channel goes dark.

Same thing others have figured out is if the channel doesn't light up right away the HR20 sees no signal and aborts the recording. So if the recording starts at 8pm but the channel didn't light up until 30 seconds later then it's bad news, no recording.

That's the only pattern I have seen.

 

[DLite]

I think the pattern is that if the signal goes dark before the end of the recording for some reason the HR20 just dumps the entire recording (this may also appear as the "partial" recording in the history).

Genius! That explanation definitely fits all the facts I've seen. The only two recordings I've lost are ones that I didn't stop before "fade to black." All others have recorded fine, presumably because I have stopped them shortly after the end of the game.

Anybody else have experiences that fit this pattern?

 

[Cyrus]

I think you guys have figured out the cause of this problem. What DirecTV should do is to not delete the so called partial recording automattically, flag it as partial but keep it and let the user do the deletion if needed.

 

[TMullenJr]

I sent an email to D* last night, and received a reply to call their technical support center at 800-531-5000. Everybody that has had this issue, please call so we can make them aware that it's a huge problem.

All of my lost recordings were HD. Has this happened to anybody on an SD recording?

 

[wolfman730]

I had the same problem with the HR10-250. I was going to record the launch of Directv 9S, but the channel I selected was not the correct one. Blank channel, no signal, no recording.

 

[EMoMoney]

I had the same problem with the HR10-250. I was going to record the launch of Directv 9S, but the channel I selected was not the correct one. Blank channel, no signal, no recording.

I think that's a little different from what the folks here are describing. Yes, if there is no signal it won't record at all, but these folks are recording the entire game and when they channel goes off air, the recording is then deleted.

 

[hasan]

I think that's a little different from what the folks here are describing. Yes, if there is no signal it won't record at all, but these folks are recording the entire game and when they channel goes off air, the recording is then deleted.

That's correct. I had the same thing happen to the Colts game on HD. I hit record before I left the house at half-time. It started recording. When I checked it this morning it was not in MyVOD list, but it was in the History List as "deleted". Classic manifestation of the bug. I agree, it's probably something related to the channel going dark after the game is over. A silly oversight which I'm sure they will get correctected.

 

[bonscott87]

Earl posted in the main issues thread that he forwarded this issue on to the guys at DirecTV so they should be aware of it now (if they haven't already).

And for the DirecTV guys: It isn't just Sunday Ticket. It's any sports subscription. And it also happens on the special events channel 95. And what happens on 95 is it doesn't "light up" right on time all the time so if the recording starts while the channel is still dark, I think this is when you get the recording that prompts to delete right after you start to play it.

Another possibly related issue is say you lose signal due to weather. From what I've read people get the "partial" recording in the history only when this happens.

So it seems the HR20 has issues when there is a loss of signal whether it be from a sports subscription channel going dark early then the end of a recording or not starting until after the recording starts or from a signal loss for whatever reason.

Hopefully you'll be able to find the issues.

At the least, allow the recording of nothing if there is no signal. It's ok.