[gregftlaud]

Out of boredome tonite i ran a system test on my HR20-700. Got a Dish Alignment error message (to my surprise)..... says my dish may need a pointing adjustment that might be causing searching for satellite signal issue. Yet i'm not getting any searching for satellite issues and I checked all sats and they are all in the 90's (with just a few upper 80's here and there) on both tuners. Locals sat (99s)/transponder comes in around 98 on both tuners as well. Also totally clear skies tonite. Just wondering if this is a glitch in the software??

Here are my numbers

Sat 101 Tuner 1:
1-8 95 97 95 0 95 98 91 97
9-16 89 97 91 100 91 98 93 99
17-24 95 0 96 100 95 100 96 100
25-32 95 100 95 100 92 100 93 98

Tuner 2:
1-8 92 95 91 0 94 97 92 97
9-16 87 96 91 99 90 97 92 97
17-24 95 0 97 99 95 99 96 99
25-32 95 100 94 100 92 94 93 98


Sat 110 Tuner 1
1-8 na na na na na na na 99
9-16 na 95 na 96 na na na na
17-24 na na na na na na na na
25-32 na na na na na na na na

Tuner 2 same readings


119 Tuner 1
1-8 all n/a
9-15 all n/a
17-24 na na na na na 98 98 100
25-32 0 100 98 98 0 98 0 100

Tuner 2 Same readings


99c Tuner 1
1-8 94 96 92 95 92 95 92 95
9-16 94 95 95 95 96 96 na na
17-24 all na
25-32 all na

Tuner 2
1-8 90 95 88 95 93 95 93 95
9-16 93 95 95 96 95 95 na na
17-24 all n/a
25-32 all n/a

99s my spotbeam
Transponder for my locals is 15 both tuners register 98

103ca Tuner 1
1-8 all n/a
9-16 96 96 97 97 95 95 96 96
17-24 91 96 94 94 91 95 95 95
25-32 all n/a

Tuner 2 Basically same readings all in 90's

103cb Tuner 1
1-8 96 97 95 95 95 939 93 88
9-16 95 85 95 91 94 91 na na
17-24 all n/a
25-32 all n/a

Tuner 2 Basically same reading give 1 or 2 points as Tuner 1


I'm getting a diagnostics code of 43-72-402

 

[litzdog911]

Those readings certainly look fine.

 

[gregftlaud]

Just a glitch then?

 

[samrs]

In this area a transponder under 89 will cause test failure.

You have several in that category. It isn't worth fixing unless your having issues or can do it yourself without breaking a sweat.

 

[veryoldschool]

Those readings certainly look fine.

Just a glitch then?

In this area a transponder under 89 will cause test failure.

You have several in that category. It isn't worth fixing unless your having issues or can do it yourself without breaking a sweat.

While the numbers do look fine/good the dish alignment error seems to be triggered off a voltage level, so there might be an alignment, cabling problem that would cause excessive rainfade.
The percentage the receivers display is more the quality of the signals, but not the strengths [power] of the signals.
A tech with his meter should be able to measure "power" and check your levels.

 

[gregftlaud]

Well when i run the system test i only get the dish alignment error like 50percent of the time. Just ran the test 6 times...only 3 times did i get a dish alignment issue. I live in ft lauderdale and it takes a HEAVY downpour for me to lose my signal.

In addition to running the test on my HR20-700 like i said this morning i also tried it on my HR20-100 3 times. No dish alignment errors and signal strengths right around those on my HR20-700

 

[veryoldschool]

Well when i run the system test i only get the dish alignment error like 50percent of the time. Just ran the test 6 times...only 3 times did i get a dish alignment issue. I live in ft lauderdale and it takes a HEAVY downpour for me to lose my signal.

Your system may be fine, or be close to the trigger point. :shrug:

 

[gregftlaud]

Well I never have picture problems or searching for sat messages. I guess if/when that starts happening that's the time to call DTV. I did a search last nite in this forum on this exact error message and i had found a thread with people discussing that the software version at the time was causing this to be a glitch (this was like back late 2010 early 2011). Any chance this is again a software issue (for some people)? B/c when i do a google search for "directv system test error dish alignment" i find a ton of results with people having the same issue i am having.......with perfectly good sat signal numbers and no issues with picture and not receiving search for sat messages.

 

[veryoldschool]

Any chance this is again a software issue (for some people)?

"Any chance"? sure, but I am running test software and the only times I've seen this, running a retest clears it up.

 

[P Smith]

While the numbers do look fine/good the dish alignment error seems to be triggered off a voltage level, so there might be an alignment, cabling problem that would cause excessive rainfade.
The percentage the receivers display is more the quality of the signals, but not the strengths [power] of the signals.
A tech with his meter should be able to measure "power" and check your levels.

To be exactly correct it is CNR values converted to relative number on a scale 0-100. There are wording from the 'horse mouth' eg taking from external drive files:

getTunerStatus DSS Legacy: CNR = 12.12 dB. Signal Strength = 94. NET=0. Freq=0. Xpdr=1. Signal status = 0x7
getTunerStatus DSS Legacy: CNR = 13.13 dB. Signal Strength = 95. NET=0. Freq=30. Xpdr=31. Signal status = 0x7
getTunerStatus DSS Legacy: CNR = 2.2 dB. Signal Strength = 10. NET=0. Freq=0. Xpdr=1. Signal status = 0x7
getTunerStatus DSS Legacy: CNR = 0.0 dB. Signal Strength = 0. NET=0. Freq=26. Xpdr=27. Signal status = 0x0
getTunerStatus A3: CNR = 11.11 dB. Signal Strength = 85. NET=3. Freq=23. Xpdr=24. Signal status = 0x7
getTunerStatus A3: CNR = 11.11 dB. Signal Strength = 87. NET=10. Freq=124. Xpdr=1. Signal status = 0x7
getTunerStatus A3: CNR = 15.15 dB. Signal Strength = 100. NET=11. Freq=184. Xpdr=17. Signal status = 0x7
getTunerStatus A3: CNR = 0.0 dB. Signal Strength = 0. NET=11. Freq=103. Xpdr=18. Signal status = 0x0

First four lines are for legacy Ku 101W, other four - for Ka sats.

[If you like to make a formula, I could give more values for that.]

 

[veryoldschool]

To be exactly correct it is CNR values converted to relative number on a scale 0-100. There are wording from the 'horse mouth' eg taking from external drive files

Even better is using a meter that reads these values.

 

[gregftlaud]

Well i really dont think it's a dish alignment issue b/c i've run 12 tests now in the last 2hrs on my other dvr (HR20-100) in my bedroom and it hasnt received the error code at all.

Maybe it has something to do with the DVR b/c the DVR that i get the occasional test error on is my HR20-700.

 

[hdtvfan0001]

Well i really dont think it's a dish alignment issue b/c i've run 12 tests now in the last 2hrs on my other dvr (HR20-100) in my bedroom and it hasnt received the error code at all.

Maybe it has something to do with the DVR b/c the DVR that i get the occasional test error on is my HR20-700.

I have seen this error also come up when the coax connector from the wall is not securely connected to the back connector on the HD DVR. If you have DECA installed...those connectors should also be checked for their secure connection.

You could try to disconnect/reconnect the coax connector to see if that resolves the issue. I saw that happen here once last year. The secure connection of the coax connector took care of the issue ever since.

 

[P Smith]

Even better is using a meter that reads these values.

I don't see how ppl with millions of DRV/receivers could do that.

They just got the point of acknowledge - what they see on TV screen (the values in a range 0-100) are CNR values, eg a QUALITY of signal, not just a level.

 

[gregftlaud]

Already did that checked indoor connections. Dont have DECA installed have hardwired whole home DVR via router. Even put on new B-band converters still get the occasional error. Restart didnt resolve it either. Oh well i guess i'll just live with it as long as everything seems to be working fine.

 

[veryoldschool]

I don't see how ppl with millions of DRV/receivers could do that.

The "advantage" of a good installer or really a "tech" service call.

 

[P Smith]

I would like to remind my point - the DVR is reporting the CNR value in relative points, no need the mentioned special meter.

Just create a formula for those "tech" ppl who want to know CNR values in dB while reading from TV screen the 0...100 numbers.

 

[veryoldschool]

I would like to remind my point - the DVR is reporting the CNR value in relative points, no need the mentioned special meter.

Just create a formula for those "tech" ppl who want to know CNR values in dB while reading from TV screen the 0...100 numbers.

Yes there is a "need" for a meter reading.
CNR is part of the signal and power is the other, which is where "head room" comes in.

 

[P Smith]

I would like to agree with the necessity of such meter if I would see real difference when you aiming DTV antenna with it.
So far, CNR would be preferable as maxing power level would negatively affect CNR with adjusted satellites/signals.

The particular setup with DTV receiver and antenna [in such forums] would be definitely done better if you will pick best CNR for all transponders by a receiver not a power by professional [read expensive] meter.

 

[hdtvfan0001]

Already did that checked connections. Dont have DECA installed have hardwired whole home DVR via router. Even put on new B-band converters still get the occasional error. Restart didnt resolve it either. Oh well i guess i'll just live with it as long as everything seems to be working fine.

Thanks for checking...its a more common problem (loose coax) than many people realize.