On some things we agree. For instance, I have no problem with people calling to report / ask for help with a legitimate beef. Like you I have done so myself.
But, there are a lot of people calling (and clogging the phone bank) just to twist the system, having nothing to do with problems or needing help. In fact, they are gaming
the system for their sole benefit at the expense of others. This fact of life (as you call it) is exactly what I was complaining about.
Read: What the Deals are, and what are you being told by CSR?
40 pages / 998 posts / 105,705 views
Most of these customers are calling 2, 3, 4, 5 or > times for what? Does every customer deserve a free DVR? Should everyone get 2-3 HR20s (when some, like you are on a wait list)? Does every customer deserve credits? Does every customer deserve free programming? If so, there should just be a general price reduction / credit given everyone (not those playing the game).
Is it OK if people want to deal off the blame on bad CSR training, or faulty hardware, or can we admit they are just piling in to gimme-some-o-dat
? They are creating
some of the problems we all encounter. Again, read the thread (above). These folks aren't going through hell
, they are sticking it to da man and making the phone bank malfunction! Frankly Chesney09, some of them already have your
Stores mark up prices to account for shop-lifters (shrinkage, not in the Seinfeld sense, as in product losses). So, we pay for what the shop-lifters steal. And, the sad reality is, for everyone gaming the system (having no legitimate problem) ... they are stealing and we are all gonna pay for it.
I know that posting this will not get me Miss Congeniality -- just the way it is.
(*) Flame on!
(*) meant in general, not directed to you Chesney09. You have a svc problem per postings here