Tech support needs to go to school

I can almost forgive 1 senior techie for being clueless, but it seems like the whole dept. is on a brain time-out. Getting back to a BUG [721] I talked about before --- my 8 year old recorded a password protected channel and was able to view the recording without being prompted for a password. Tech support maintains this is not a bug and that there is no way to password protect recordings on the hard disk. Oh yeah? Then why are they able to do this on the 501? I said the same thing to the tekkies and their response was they were not familiar with my contention. Did anyone notice that Dish can be a little infuriating? ..:blush: