Sorry, yes b-band converters.Yes multiswitch with two coaxes to the input side, four to the output side.carl6 said:Probing for a bit more information now...
You have two locations with DirecTV equipment, living room and bedroom, correct? Previously you only had living room and you added the MBR?
Please answer each of these questions:
1. What model is each receiver (H22-100, HR24-500, etc.)?
2. Is there one coax, or four coax, coming down from your dish?
3. What are the "beta boxes" you refer to in the living room?
4. When you refer to the "LR converter", are you referring to the DirecTV receiver/DVR?
There are two different types of dishes that can be used, and part of what I'm trying to figure out is which one you have (the 1 coax or 4 coax question).
If there is only 1 coax from the dish, can you describe where it goes? If this is the case (only 1 coax), it should go to a power inserter device that is plugged into AC power. If there are 4 coax from the dish, then I would expect two of them would be routed to each of your two viewing locations (and there would be no power inserter).
There are two different types of gadgets that could be connected behind your receiver (which are probably what you call beta boxes). One is a b-band converter and the other is a DECA. The b-band converter will have a short coax pigtail on one end and a coax connector on the other end, and no other connections. The DECA module will also have an ethernet connector on it, as well as some LED indicators. Maybe this will help you tell us which it is you have.
The splitter they put in, is it really a splitter, or is it a multiswitch? A splitter should only have one input and two or more outputs. A multiswitch will have 4 or 6 inputs and probably 8 outputs. If you have a multiswitch, how many coax are connected to the inputs?
Wow! What a great analysis! Yes, youcarl6 said:The coax from the dish goes to a multiswitch in the attic (I'm sure 4 coax lines), and from that switch two lines go to your living room and two lines go to the old bedroom location.
You had the bedroom DVR moved, and what the installer did was put in a multiswitch in the living room, ran the two incoming coax to the inputs of that multiswitch, then ran two coax from that switch to the living room DVR and two coax from that multiswitch to the new bedroom location. Did I get that right?
No matter what model of multiswitch was installed in the living room, it won't work. What you can do to temporarily fix this is take that new multiswitch out and run the two coax that come from the dish to the living room back into the living room DVR (with b-band converters). That will get the living room working again. To get the bedroom working again, you are going to have to extend the two original coax to the new location (or move the DVR back to where it was).
The problem is, you must have all 4 coax from the dish going to the input of the multiswitch. It won't work with just 2 coax coming in. If you want an explanation of why, you can read the Dish & Multiswitch FAQ at this link: http://hr20.dbstalk.com/docs/Dish,%2...able FAQ.pdf
Long term solution (when an installer comes back): You have two options. One is to run the coax to the new bedroom location from the original multiswitch in the attic. That is what should have been done. The other is to change the dish LNB type to SWiM, then use an actual splitter in the living room to feed both DVR's using a single coax.
And yes, I totally agree with your thread title, terrible service. The installer who did your work did not know what he was doing.