[Mrkroe]

I had the Hopper Plus and two Joey 4s installed this week. It's been nothing but one glitch after another. Should have waited a year until they beta tested these. The Hopper Plus may or may not display the home screen when you turn it on. The tech figured out a workaround is to press Channel Up on the remote to get live TV to work when you turn it on. 4K HDR content does not display on the new Joeys. An error message comes on saying it can't display 4k content. Customer support has little to no information and said the info they were given says the new Joeys don't support 4k and the have no fix. Twitter CS said they sent some reports to Tech Ops but it will be months before any fixes are included in a software update.

 

[Mrkroe]

Could you post some pictures of its menus ? Screenshots of major pages ?

Here are pictures of the home screen, settings menu and apps page.

 

[Mrkroe]

When you get the error message, have you tried resetting the Joey? Unplug it from the power outlet for about a minute, then plug it back in. After it reboots, 4K HDR should work just fine. If this workaround does not work for you, let us know, so we may further assist you with getting this solved. Thank you!

Thanks for the tip, I'll try that next week when some 4k programming is on. I wish between calling, message chatting and Twitter that anyone in customer service would have advised that but none of them have any information about this equipment.

 

[Mrkroe]

have you noticed any improvement in the picture?
that was one of the reasons that I was considering this set up

The constant upscaling to HDR can be annoying depending on how your TV reacts to it. It's annoying to have the picture go dark to light but I think I read they're working on an update so it only engages with actual HDR broadcasts. Agree that streaming TNF on Prime looked fantastic, however.