[saleen351]

Ok "green" may be:

paperless billing


But! auto bill pay and email spam is not green!!!!!!!!

Lame...

 

[Sirshagg]

I'm all for paperless billing, but not the auto pay. The have a habbit of charging for things they shouldn't and will not refund the money - just bill credits. No thanks - keep your hands out of my wallet.

 

[Jhon69]

Haven't had a problem with autopay yet.Used autopay with both Dish and DirecTV.The problem comes when the subscriber believes they can make a late payment.Then receive"special offers".

 

[dcowboy7]

autopay for a long time....0 problems.

 

[Sirshagg]

Haven't had a problem with autopay yet.Used autopay with both Dish and DirecTV.The problem comes when the subscriber believes they can make a late payment.Then receive"special offers".

or when DirecTV convienently "forgets" that you returned a reciver and they proceed to charge you $450 for it.

 

[Upstream]

or when DirecTV convienently "forgets" that you returned a reciver and they proceed to charge you $450 for it.

Happened to me several times. Along with lots of other billing errors.

I've found the best option with DirecTV is autobill to your credit card. Then you can dispute the charge and have the credit card company help you fight DirecTV. (Did you know that American Express has an entire department that does nothing but deal with DirecTV?)

 

[bakers12]

My credit card is about to expire. I won't give DirecTV the new expiration date even though I don't use autopay. I've heard too many horror stories about getting improper charges that were impossible to reverse. If I trusted Customer Service more, that might be different.

 

[Grentz]

Free $5

I signed up for autopay, no big deal right now as my bill is always the same. When I do anything on my account I know to watch it like a hawk!

 

[rahlquist]

or when DirecTV convienently "forgets" that you returned a reciver and they proceed to charge you $450 for it.

Regardless of autobill, if D* has a CC on file and you meet the failed to return receiver criteria you will be charged.

 

[Sirshagg]

Regardless of autobill, if D* has a CC on file and you meet the failed to return receiver criteria you will be charged.

Which is why they don't get a credit card on file. I have no issue that they want to charge for a receiver not returned. I have a BIG issue with them charging for ones that ARE returned and then refusing to refund the money and instead insisting on giving it back as credit on the account once I prove they received it back.

 

[rahlquist]

Which is why they don't get a credit card on file. I have no issue that they want to charge for a receiver not returned. I have a BIG issue with them charging for ones that ARE returned and then refusing to refund the money and instead insisting on giving it back as credit on the account once I prove they received it back.

Actually they will credit it back as a refund if you press them, it make take 4-10 weeks......

 

[Sirshagg]

Actually they will credit it back as a refund if you press them, it make take 4-10 weeks......

Much easier not to give them the opportunity.

 

[curt8403]

Much easier not to give them the opportunity.

It would have been much easier, and probably cost effective if they had just gotten Kermit the Frog to sing "It's Not That Easy Being Green"

 

[Jhon69]

or when DirecTV convienently "forgets" that you returned a reciver and they proceed to charge you $450 for it.

Never had that problem.Look forward to it.

Because if I don't receive a return kit in 3 days,I call.I always write down the tracking number and when I see it's been delivered I print out the information and call for verification.

So far have returned 5 standard receivers.No back charge.

 

[rustynails]

They aren't getting my credit card for auto bill. I don't do this with any company. I will pay extra if I have to to keep companies from my credit card. In fact I do pay extra each month for my auto insurance. I don't trust them to keep my credit card number safe. There is entirely too much fraud and potential for abuse.

 

[rahlquist]

It would have been much easier, and probably cost effective if they had just gotten Kermit the Frog to sing "It's Not That Easy Being Green"

ROTFLMAO or asking a CSR to pass the SALT...

 

[Ken S]

They aren't getting my credit card for auto bill. I don't do this with any company. I will pay extra if I have to to keep companies from my credit card. In fact I do pay extra each month for my auto insurance. I don't trust them to keep my credit card number safe. There is entirely too much fraud and potential for abuse.

Yes, but don't forget that DirecTV has your social security number and I believe in one of their agreements they grant themselves the right to do a credit check.

 

[AirRocker]

It won't give me the 5 bucks because it says I enrolled before the promotion began... So since I've been doing them a favor longer, I'm not eligible...

 

[Grentz]

It won't give me the 5 bucks because it says I enrolled before the promotion began... So since I've been doing them a favor longer, I'm not eligible...

The old saying, "Nice Guys Finish Last" comes to mind

(Which BTW is NOT something to live by! :eek2: )

 

[DBSooner]

It won't give me the 5 bucks because it says I enrolled before the promotion began... So since I've been doing them a favor longer, I'm not eligible...

Same here. You would think we'd get rewarded for going paperless long before the offer came about.