Like they said don't be lazy pick up the phone and make the phone call.
The most off the mark e-mail replies from D*....There has to be some good ones
On Friday i tried to report to D* that myself, and all mt D* friends were having issues with picture break-ups and audio lip sync problems on the ABC HD channel. Here was their response.
Thanks for writing. I'm sorry to hear that you're having technical problem with 13ABC WTVG Toledo.
We've found that resetting your receiver will often fix the problem. There are two ways to reset your receiver; you can pick the option below that fits your situation....blah, blah, blah.
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I responeded back that I think they mis-read my e-mail. the problem was on my two receivers as well as the receivers of 5-6 other area households I know and that the issue had to be on ABC13 and Directv's end. Here is the next response.
Thanks for writing us back. I'm sorry to hear that you're still having technical with your local HD reception.
However, we are limited to what we can troubleshoot by email, but we want to ensure your system is up and running again as quickly as possible.
Since you have the DIRECTV PROTECTION PLAN, the best way for you to get help as soon as possible is to call 1-888-667-7463 and choose the option to speak to a technical assistant
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At this point I just gave up. Can anyone else share any funny or not so funny stories on how D* sent them e-mail responses that were totally out to lunch. I'm sure mine is nothing comapred to some stories out there.
Thanks for writing. I'm sorry to hear that you're having technical problem with 13ABC WTVG Toledo.
We've found that resetting your receiver will often fix the problem. There are two ways to reset your receiver; you can pick the option below that fits your situation....blah, blah, blah.
--------------------------------------------------------------------------------------------------
I responeded back that I think they mis-read my e-mail. the problem was on my two receivers as well as the receivers of 5-6 other area households I know and that the issue had to be on ABC13 and Directv's end. Here is the next response.
Thanks for writing us back. I'm sorry to hear that you're still having technical with your local HD reception.
However, we are limited to what we can troubleshoot by email, but we want to ensure your system is up and running again as quickly as possible.
Since you have the DIRECTV PROTECTION PLAN, the best way for you to get help as soon as possible is to call 1-888-667-7463 and choose the option to speak to a technical assistant
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At this point I just gave up. Can anyone else share any funny or not so funny stories on how D* sent them e-mail responses that were totally out to lunch. I'm sure mine is nothing comapred to some stories out there.
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Maybe an engineer at your local (ABC13) might be aware of the difficulty and at least let you know it is being addressed. CSR's at D* don't have a clue, nor the folks on the e-mail end, of these kind of difficulties. I would call the station, nothing to lose.
Do you really think I'll get a less inept response by phone? I've gone down that road in the past and waste an hour or more most times. Atleast an e-mail only wastes a couple minutes.Clemsole said:Like they said don't be lazy pick up the phone and make the phone call.
Anyway, I'm more interested in peoples stories of humorous e-mail replies from D* (I bet there are funny ones) then I am in debating the right medium to use in soliciting an intelligent response from CSR's.
I sent an email yesterday and got an interesting response today.
My email:
Customer - 09/21/2008 03:56 PM
A NFL Sunday Ticket charge of $41.50 appeared on my 07/12/2008 statement. I called to cancel NFL Sunday Ticket a few days later. However, another charge of $41.50 appeared on my 08/12/2008 statement. Since then it appears to have canceled, with a $41.50 credit on the 09/12/2008 bill, but another credit of $41.50 still needs to be applied.
Thank you.
Response:
Thanks for writing.
I understand your NFL SUNDAY TICKET concerns. I'd like to let you know that our specialists are already reviewing your account. Once resolved, you may see the credit for the NFL SUNDAY TICKET that you're charge on your next bill.
I may see the credit on my next bill? At least it looks like an actual person read it.
My email:
Customer - 09/21/2008 03:56 PM
A NFL Sunday Ticket charge of $41.50 appeared on my 07/12/2008 statement. I called to cancel NFL Sunday Ticket a few days later. However, another charge of $41.50 appeared on my 08/12/2008 statement. Since then it appears to have canceled, with a $41.50 credit on the 09/12/2008 bill, but another credit of $41.50 still needs to be applied.
Thank you.
Response:
Thanks for writing.
I understand your NFL SUNDAY TICKET concerns. I'd like to let you know that our specialists are already reviewing your account. Once resolved, you may see the credit for the NFL SUNDAY TICKET that you're charge on your next bill.
I may see the credit on my next bill? At least it looks like an actual person read it.
My favorite has to be the automated e-mail that I got after activating a receiver. You CAN'T activate a receiver online.
I know you have already reported once, but I would suggest that you continue to report (politely about once every 24 hours until things are working) any issues that you have in the following thread:BlueGuy said:On Friday i tried to report to D* that myself, and all mt D* friends were having issues with picture break-ups and audio lip sync problems on the ABC HD channel. Here was their response.
http://www.dbstalk.com/showthread.php?t=139852
DIRECTV does monitor that area, but I will alert them to your concerns. It may be that the resolution is taking longer than expected.
Contact your local station engineer. Assuming they actually care about your signal it's about the only way to get these issues fixed with local stations. You waste your time by contacting a CSR.
Sounds like maybe the new forum here will help, but still contact your local station. In our local area thread on AVS we have several station engineers that read and post daily so even just posting there will get their attention.
Sounds like maybe the new forum here will help, but still contact your local station. In our local area thread on AVS we have several station engineers that read and post daily so even just posting there will get their attention.
Thanks for your help. I actually have not re-witnessed the problem in the last 48 hours. I think they may have either fixed it or it fixed itself. Should it reoccur, I'll follow your advice. Thank-you.Doug Brott said:I know you have already reported once, but I would suggest that you continue to report (politely about once every 24 hours until things are working) any issues that you have in the following thread:
http://www.dbstalk.com/showthread.php?t=139852
DIRECTV does monitor that area, but I will alert them to your concerns. It may be that the resolution is taking longer than expected.
1 - 10 of 10 Posts
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