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AllStar
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I would have to agree with RobertE, there are problems with both installers and csr's. I was a CSR for several years, and it frustrated me to no end when I had a poor installer call in because the previous rep had no idea what they were doing and was taking so long to fix the problem. Most problems were resolved with a couple quick clicks.

On the other hand I have talked to some customers after the installer has left, and they have complained about the installer, and just wanted the installer out of the house. They then called back to have another installer come in and fix what the first didn't do, or did wrong. It just goes to show that no matter where you are, there are people who care about their job, and want to do the best they can, and there are people that could care less.
 
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