[ainwl]

On November 20, 2008 a DirectTV tech. came to our house to install and hook up our new TV. His employee # is [XXXx######]. We are completely naïve about computers and technical equipment. We do not have a computer or email. The tech was very helpful in explaining how the new technology worked. We trusted him. However, before he left he asked for our new Samsung TV remote control saying that we would never need it again, as we had the D. TV remote. The way he termed it was, "I can take that (the remote) away for you since you wouldn't ever need it again." And he left with our new remote. Why would he ask for it at all? It was much later that I happened to think that it was odd that he should ask for the remote and that in fact I very much needed it. But time had passed and I felt very silly to have allowed him to talk me out of it to begin with. If we ever use that TV without Direct TV, we need the remote. We are an elderly couple and he took us:

 

[hilmar2k]

While I don't agree to what he did, I am not sure it constitutes theft, as he told you he was taking it. You had the opportunity to refuse.

 

[ainwl]

You are correct.

 

[bikenski]

1. If it was a DirecTV installer took your remote, why is this posted in the Dish forum?

2. If this incident happened over three years ago, what are you seeking by posting this information now?

3. Without an email account or computer, how did you post on this forum?

 

[James Long]

Moved to a more appropriate forum ...

 

[hilmar2k]

1. If it was a DirecTV installer took your remote, why is this posted in the Dish forum?

2. If this incident happened over three years ago, what are you seeking by posting this information now?

3. Without an email account or computer, how did you post on this forum?

Those are all excellent questions.

 

[Drucifer]

1. If it was a DirecTV installer took your remote, why is this posted in the Dish forum?

2. If this incident happened over three years ago, what are you seeking by posting this information now?

3. Without an email account or computer, how did you post on this forum?

2+3=4. They now have Internet.

It does seem rather strange about the Remote. It not as if an OEM TV remote is a high value item.

My guess, you can find a OEM replacement Remote on eBay for cheap if you really need it.

 

[wallfishman]

this is the kind of nonsense you get to deal with being a tech for directv. More than likely he asked for your remote to use for your installation, like to change the inputs, and you 3 years later cant find it. unbeleivable

 

[spartanstew]

what's a theift?


PS. You can buy a universal remote for as little as $20 that can replace the TV remote.

 

[tigerwillow1]

I had a similar situation when I upgraded from a receiver to a DVR. The tech suggested since my old remote was programmed for my TV that I keep it and he take the new one instead. Sounded good to me, but I didn't know at the time he was taking the RF remote which I would later want. I'm thankful it didn't cost me a fortune to buy an RF remote, so it wasn't a major thing in the big picture. I just felt 'taken' when I learned here that the DVRs came with the RF remote.

 

[bixler]

On November 20, 2008 a DirectTV tech. came to our house to install and hook up our new TV. His employee # is [XXXx######]. We are completely naïve about computers and technical equipment. We do not have a computer or email. The tech was very helpful in explaining how the new technology worked. We trusted him. However, before he left he asked for our new Samsung TV remote control saying that we would never need it again, as we had the D. TV remote. The way he termed it was, "I can take that (the remote) away for you since you wouldn't ever need it again." And he left with our new remote. Why would he ask for it at all? It was much later that I happened to think that it was odd that he should ask for the remote and that in fact I very much needed it. But time had passed and I felt very silly to have allowed him to talk me out of it to begin with. If we ever use that TV without Direct TV, we need the remote. We are an elderly couple and he took us:

November 20, 2008????:nono2:

 

[Manctech]

I had a similar situation when I upgraded from a receiver to a DVR. The tech suggested since my old remote was programmed for my TV that I keep it and he take the new one instead. Sounded good to me, but I didn't know at the time he was taking the RF remote which I would later want. I'm thankful it didn't cost me a fortune to buy an RF remote, so it wasn't a major thing in the big picture. I just felt 'taken' when I learned here that the DVRs came with the RF remote.

Now a days, receivers don't come with remotes. We are directed not to change them out unless there is something wrong with the old one. Also, we only use RF if the customer requests it, or it is necessary. We order remotes separate from the receivers.

 

[Richierich]

Now a days, receivers don't come with remotes. We are directed not to change them out unless there is something wrong with the old one. Also, we only use RF if the customer requests it, or it is necessary. We order remotes separate from the receivers.

That's funny because every DVR I have has had a Remote with it and I have now about 12 Remotes in my house several which are RF.

When did they change their Policy?

Also, i had a Tech take my 16 Port Multiswitch when he Replaced it with a SWM 16 or 2 SWM 8s. I had to call Directv to contact him to have him bring it back.

So perhaps he knew someone who needed a TV Remote and figured he could make $20 selling them this Remote he had just finagled from you. :lol:

 

[Herdfan]

That's funny because every DVR I have has had a Remote with it and I have now about 12 Remotes in my house several which are RF.

When did they change their Policy?

No idea, but when my HR34 came, the remote was packaged separately and not in the HR34 box. My guess is with so many upgrades from SD to HD, why not let the customer keep the old remote if it is still working? May not seem like much for each customer, but taken in whole, it could add up to some savings less techs that sell them on ebay. :eek2:

 

[Richierich]

Yes, but even with my Upgrades I have been getting Remotes so it must be a recent change to save money by letting customers keep their old remote and not sending them a new one.

 

[cariera]

....We are completely naïve about computers and technical equipment. We do not have a computer or email. The tech was very helpful in explaining how the new technology worked....We are an elderly couple

Maybe he took it because it kept you from pressing any unnececssary buttons and screwing up your setup. Which kept him from having to return weekly on a service call to correct it.

Just a thought.

 

[veryoldschool]

Yes, but even with my Upgrades I have been getting Remotes so it must be a recent change to save money by letting customers keep their old remote and not sending them a new one.

Think what we're seeing here is "retail" packaging verses installer's packaging.
I remember the boxes having everything in them, but those boxes were printed and "all fancy", while the installer last here had a "plain brown wrapper", where cables and anything else came from his truck.

 

[Dave]

Maybe he took it because he is a crook. These are the kind of crooks that give installers a bad name. Why would a customer lie about a crooked installer steeling from them. Installers are sometimes crookded. period!!!

 

[Xsabresx]

Maybe he took it because he is a crook. These are the kind of crooks that give installers a bad name. Why would a customer lie about a crooked installer steeling from them. Installers are sometimes crookded. period!!!

It's possible. I am more curious why it took over 3 years to mention it.

 

[veryoldschool]

It's possible. I am more curious why it took over 3 years to mention it.

The OP has dial-up. :lol: