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Just to be fair.
http://www.consumeraffairs.com/cable_tv/directv.htm
http://www.consumeraffairs.com/cable_tv/directv.htm
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6,970 Posts
One thing I see mentioned that i have a problem with is bogus PPV charges showing up on my bill.
There have been numerous PPV and Adult PPV charges on my bill that Dish has refused to remove.
There were two Adult PPV movies I was charges for which I know was impossible as I got married that day and was away from home! Still Dish refused to remove them.
Last month I had another Adult PPV and again they refused to remove them, I really would like to know how I am getting charged for PPV when none of my receivers are hooked to phone lines. (They have not come up with an answer for this one)
There have been numerous PPV and Adult PPV charges on my bill that Dish has refused to remove.
There were two Adult PPV movies I was charges for which I know was impossible as I got married that day and was away from home! Still Dish refused to remove them.
Last month I had another Adult PPV and again they refused to remove them, I really would like to know how I am getting charged for PPV when none of my receivers are hooked to phone lines. (They have not come up with an answer for this one)
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22,099 Posts
One of the complainers said, in part "...DISH Network appears to be a
pyramid sales operation to sell dishes and service for TV reception. The
credit card that I was charged on has only been used in the past three
months to pay for my monthly CompuServe internet service."
:shrug:
Well, this complainer certainly seems to have her facts in order.
The problem here is that the satisfied DBS customers don't complain. Here,
we are all customers and some of us are dealers/installers. It's too bad that
the people in those stories have had bad experiences, but I have the feeling
they brought some of their dissatisfaction on themselves.
On the other hand, lies, exaggerations and broken promises on the part of
installers doesn't make for happy campers. Finally, customer service can be
appalling at times.
My worst experience with an E* CSR and his supervisor was a dispute over
requesting a credit for a failed overnight PPV recording attempt. It was the
worst YELLING and SCREAMING match I have ever had. To make a very
bad situation even worse for me, I had called their special "Club Dish" CS
number and was expecting the 'red carpet' treatment. Boy, was I ever wrong!
Finally, they agreed to a credit which I never got, and I ended up paying twice
for the same movie. I had to reach for the Pepcid after that one.
Nickster :smoking:
pyramid sales operation to sell dishes and service for TV reception. The
credit card that I was charged on has only been used in the past three
months to pay for my monthly CompuServe internet service."
:shrug:
Well, this complainer certainly seems to have her facts in order.
The problem here is that the satisfied DBS customers don't complain. Here,
we are all customers and some of us are dealers/installers. It's too bad that
the people in those stories have had bad experiences, but I have the feeling
they brought some of their dissatisfaction on themselves.
On the other hand, lies, exaggerations and broken promises on the part of
installers doesn't make for happy campers. Finally, customer service can be
appalling at times.
My worst experience with an E* CSR and his supervisor was a dispute over
requesting a credit for a failed overnight PPV recording attempt. It was the
worst YELLING and SCREAMING match I have ever had. To make a very
bad situation even worse for me, I had called their special "Club Dish" CS
number and was expecting the 'red carpet' treatment. Boy, was I ever wrong!
Finally, they agreed to a credit which I never got, and I ended up paying twice
for the same movie. I had to reach for the Pepcid after that one.
Nickster :smoking:
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1,849 Posts
I did a search on the site, and most of the complaints I saw were well over a year old. If people would read their contracts, much of their problems could be alleviated. But, some of the blame has to go to the DBS companies or their local installer for not explaining the contract issues clear enough for their customers to understand.
My experiences with the CSRs at Directv have been anywhere from professional and informative to canned responses off of a cue card. It is definitely luck of the draw. I know they contract out their service to Convergys, and one of the big call centers is near my home in South Jordan, Utah. They have a very high turnover rate, and training employees must be a nightmare. I find that if I call late at night, I have a better experience than during the day. YMMV. I haven't had the need to yell at anyone yet - no unauthorized PPVs or anything like that.
My experiences with Ultimatetv, on the other hand, have been great. When there was a spot beam problem back in December, the UTV person explained exactly what the problem was, and as an apology for the poor reception, UTV credited my account four months of service. When I first set up my first UTV in June, 2001, they gave me three months free UTV service. They have been really professional and generous, IMHO.
I have definitely had a much better experience with Directv that I ever had with AT&T Broadband.
My experiences with the CSRs at Directv have been anywhere from professional and informative to canned responses off of a cue card. It is definitely luck of the draw. I know they contract out their service to Convergys, and one of the big call centers is near my home in South Jordan, Utah. They have a very high turnover rate, and training employees must be a nightmare. I find that if I call late at night, I have a better experience than during the day. YMMV. I haven't had the need to yell at anyone yet - no unauthorized PPVs or anything like that.
My experiences with Ultimatetv, on the other hand, have been great. When there was a spot beam problem back in December, the UTV person explained exactly what the problem was, and as an apology for the poor reception, UTV credited my account four months of service. When I first set up my first UTV in June, 2001, they gave me three months free UTV service. They have been really professional and generous, IMHO.
I have definitely had a much better experience with Directv that I ever had with AT&T Broadband.
Did you have a ppv lock code which is a four digit number? Did you check the purchases screen in the menu to see if anything was purchased? Did you put a pin on the account to make sure nobody gets into the account unless they have that pin number? I know of a customer that did not order some sporting event for a season and got charged for it and they did NOT want to remove it and it took some good talking to get it removed. The customer was going to go to DirecTv or just plainly drop the service if they would not remove it. Its not always about the money but about the principal of the matter.
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6,970 Posts
Jacob,
At the time I had no lock, but I do now and still get bogus charges from time to time (Had a $9.95 adult PPV show up last month) I am the only person with the pin, and again my phone lines are not hooked up.
Its agrivating!
At the time I had no lock, but I do now and still get bogus charges from time to time (Had a $9.95 adult PPV show up last month) I am the only person with the pin, and again my phone lines are not hooked up.
Its agrivating!
Joined
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6,970 Posts
Sorry no teenage sons
I got a baby in the oven though.
I got a baby in the oven though.
If no phone lines are hooked up then the only possible way is for someone to call it in if it would even be leginimate.
I wonder if the cable companies do these such things. I think there is a way to make it to where nobody is allowed to order ppv's at all, you can tell them that you dont want ppv movies and I think they can have them all blocked, not too sure.
I wonder if the cable companies do these such things. I think there is a way to make it to where nobody is allowed to order ppv's at all, you can tell them that you dont want ppv movies and I think they can have them all blocked, not too sure.
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1,530 Posts
There's a possibility that you may not like. You said you were away on the day in question. Maybe there were visitors in you house (known to you or unknown). A call to DISH from you home number would activate the channel and cause the charge even though your receiver isn't connected.
With movies, there's an additional $1 charge for requesting this way. If the situation is the same with the adult channels, you could confirm if the request was made by a phone call. I'm sure DISH should be able to tell you how the request was made.
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6,970 Posts
Actually some of the bogus PPV Charges were for non adult stuff too (I think you only hear about the adult stuff because they wack you $10+ for an aduly movie.)
I had the movie Cats & Dogs on my bill a few months ago. Again checked my receivers and none of them could have ordered it, besides that I purchased the movie on DVD long before it ever came out on PPV.
I had the movie Cats & Dogs on my bill a few months ago. Again checked my receivers and none of them could have ordered it, besides that I purchased the movie on DVD long before it ever came out on PPV.
Yes, someone can easily open the telephone box outside and plug a phone in, but remember the receiver is making the call and reporting that a movie was purchased on THAT receiver...so someone would need access to the receiver. HEY WAIT! Maybe someone got a dish remote and turned the tv and receiver on through the window and watched the XXX movies outside through the glass! If your tv is viewable from a window maybe you better close the blinds!
My aunt was charged for an access card I still believe (and told her I believed) THEY destroyed with an ECM. Even if they didn't - the card clearly says it's their property (therefore they should be responsible for failure). I would have fought it. She just said "whatever, my bill this month is still cheaper than cable". So you have to remember that some people are willing to take a lot of crud.
BTW, the card was $15 if I remember right. That should tell you how much cable here costs (almost $50 a month for basic digital I believe (missing many MAJOR channels such as VH1, Cartoon Network, MTV2, Food Network, etc...), plus a $8.something fee per extra receiver. At least it was a year or two ago)
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