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266 Posts
One note to pass on to anyone getting a replacement unit in the past few days.
Short story, I got my HR-20 on Saturday, it died on Wednesday. Called D* they said a tech would be here Thursday morning with a new unit. Tech showed without a unit. Called back to D* they promissed they reordered one and would ship it to me, I was to get it today. Called them again twice on Thursday to confirm that it was happening. Both times I was assured it was.
Today I called to get a tracking number and they tell me that their Order Management System dropped most if not all of the orders yesturday for replacement units. :flaiming
Bottom line for me was that it did not ship and they had to reorder today! :box:
If you are suppose to be getting a replacement unit you better call to confirm or you may be out of luck days later when it does not show up....
If I had not been proactive and called back today, I would have not recieved the unit and who knows when if ever they would have sent one out. :blackeye:
I did like it for the three days it worked. I had OTA for one day. :crying:
Short story, I got my HR-20 on Saturday, it died on Wednesday. Called D* they said a tech would be here Thursday morning with a new unit. Tech showed without a unit. Called back to D* they promissed they reordered one and would ship it to me, I was to get it today. Called them again twice on Thursday to confirm that it was happening. Both times I was assured it was.
Today I called to get a tracking number and they tell me that their Order Management System dropped most if not all of the orders yesturday for replacement units. :flaiming
Bottom line for me was that it did not ship and they had to reorder today! :box:
If you are suppose to be getting a replacement unit you better call to confirm or you may be out of luck days later when it does not show up....
If I had not been proactive and called back today, I would have not recieved the unit and who knows when if ever they would have sent one out. :blackeye:
I did like it for the three days it worked. I had OTA for one day. :crying: