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Discussion Starter · #1 ·
Although I have been a DTV customer since 2000 and had one of the original Sony SAT-T60 TiVo units this is my first post to your forum. Excellent source of information! Not sure where to post this so parts of this may have been covered and I apologize in advance. Please re-direct me if necessary.

A few weeks ago I received the new HR-34 and the THR-22 TiVo unit and was installing them along with an HR-24 that is currently connected. All units are located in the same media room. This is where my problems with DTV began. Also, I am aware that the THR-22 will not work on my whole home network.
Installers have been to our house 4 times now and neither DTV tech support nor the installers seem to agree on what is the appropriate wiring/set-up for the system. I’m a sound and lighting engineer by profession and have a fairly good grasp on DTV wiring- until SWiM 16. I’m hoping after posting what they have set up you can offer advice as to whether the units are wired appropriately.

After the third attempt to install they have finally left it in this configuration: A Slimline 3 with 4 RG6 cables feeding the two 13V & 18V inputs on the SWiM16. The HR34 is directly wired from port 9-16. Port 1-8 feeds a 4 way splitter. The HR-24 is on output #1, an RG6 coax back feeding Ethernet from a DeCa adapter located in the media room is on output #2 and another RG6 back feeding power into output #3. Output #4 is not used and is not terminated. The THR-22 is fed signal from the IRD port on the power adapter instead of from the 4 way splitter. The HR-24 and HR-34 are getting internet thru the DeCa. A separate RJ45 feeds internet to the THR-22.
The HR-24 and HR-34 appear to be fine now, but the THR-22 truncates recordings and acts oddly. Originally they had wired the power adapter to power the LNB’s thru an old RG6 that was attached to the power port in between the SWiM 1-8 and SWiM 9-16 ports. When the THR-22 kept searching for signal they changed the power adapter from the power port on the SWiM16 to the port on the splitter and then simultaneously fed the THR-22 from the IRD port on the power adapter. Needless to say with the “F” barrels, splitters and sloppy wiring I’m not overly pleased. The installers are courteous and professional but appear to be in a little over their heads.

Also we were told by tech support that the HR-34 cannot have any other receivers connected to the same port (although it only needed 5 streams) because it didn’t like having a splitter feeding it ???) and that you cannot have two HR-34’s in the same room on the SWiM16 system. Currently the TiVo unit still cuts off recordings and even if I record two episodes on the same channel back to back it’s missing 10-15 seconds on the end and beginning of each episode (I checked the HR-24 and HR-34 record properly). Also having lots of freezes where programming stalls and then jumps ahead to real time. I was also told that there will be new dishes with a SWiM24 built in- is this something imminent or purely in the design stage?
Really sorry for the length- any advice and tech info would be greatly appreciated. Thanks so much!
 

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Discussion Starter · #3 ·
Thanks for the quick response!

It is getting power thru SWiM #1 then, as that has the 4 way splitter they attached.

I understand that the SWiM ports support 8 tuners each, which was why I questioned not being able to simply have an one HR-34 on each of the SWiM ports.

The HR-34 is on one output (SWiM 2). The splitter with the HR-24, Power, and DeCa feed are on the other (SWiM 1). The THR-22 is feed RG6 from the IRD port- no filters, B band etc. Internet to the THR-22 from a separate RJ45 ethernet cable.
 

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Discussion Starter · #5 ·
Yes I can extend the recordings which is my current work around. I'm really trying to determine if this is a software problem or something more related to the installation or the separate internet feed.
 

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Discussion Starter · #9 ·
Now that makes sense- I thought that since it was receiving internet technically thru two sources it was possibly causing glitches. The installers are coming tomorrow to clean up the wiring and I'll have them install that DeCa filter.

Currently the 4 way splitter is located outside adjacent to the SWim16. Should I have them home run RG6 back to splitter for the THR-22 or is it okay to use that IRD port? What actually is the IRD port? Is there any preference as to whether to power thru SWiM port 1 or the SWiM power port? Finally, am I better off (relative to signal strength and integrity) to have the splitter close to SWiM16 with multiple RG6 runs into house or one RG6 run to house and locate that splitter with the DeCa, Power Adapter and receivers?

Once again thanks for the quick responses!
 

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Discussion Starter · #15 ·
Well DTV is sending out two supervisors to look over the install and re-wire. Thanks for the weather proofing info- they have the SWiM16 unprotected with the 4 way splitter dangling from it. I'll let everyone know how it goes. Thanks.
 

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Discussion Starter · #22 ·
Just a quick update: DTV sent a HMC-Whole Home Specialist who was incredibly knowledgeable and who definitely had an engineer's mentality. He agreed that things should have been set up as you have all suggested. After setting up properly so far so good. Everything appears to be functioning as intended- and they agreed that the wiring was a tad sloppy and are returning to dress up the cabling!

Thanks for everyone's support and help. Happy New Year!
 
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