:nono2: Have any of you actually received better, faster service from DTV? I've been with DTV from the very start and when I had a new install of the HR20 I had a small problem and logged over 3 hours on the phone with more than 20 CSRs. All of them started off with,"I see that you are one of our 'A' list customers". It went downhill from that point. Their service seems to be worse than ever and you can never get back to the CSR that you originally spoke to, even though you have their ID number.Every time I got a new CSR or supervisor I had to tell my problem all over again:nono2:, not to mention the disconnects. But I did learn a new phrase: "A Warm Hold"--the CSR keeps you on their own hold while they contact another CSR/supervisor! Any comments?