[politzer]

First time for this particular issue, but continuing to have pixilation, audio issues and replay freezeups. Have chosen to stay away from local HD stations and only watch/record local SD's.

Anyway, it took two red button resets to resolve the total system freezeup.

Just continuing to report and would appreciate any support. Am trying to wait out the software upgrades to fix these issues, but getting closer to replacing the HR20 with my old Humax so the wife will be happy (I know - there's another thread to deal with spousal issues....)

Keep the Faith!!!

 

[Earl Bonovich]

What where you doing when the unit froze up?

How long did you wait until determining it was a freeze up

 

[politzer]

What where you doing when the unit froze up?

How long did you wait until determining it was a freeze up

We were in real-time viewing mode, changing to MyVOD. That's where hung up. We waited about 45 minutes. First reset didn't work, waited about 1 to 2 minutes after completion of reset and did it again. Second reset worked.

 

[Earl Bonovich]

Hmm... do you remember if you where on an MPEG-4 HD, MPEG-2 HD, or MPEG-2 SD channel

 

[politzer]

Hmm... do you remember if you where on an MPEG-4 HD, MPEG-2 HD, or MPEG-2 SD channel

How would I distinguish between and MPEG-2 and -4 HD channel? Are local HD's only one or the other?

I'm pretty sure it, though, that it was an SD local channel.

 

[Earl Bonovich]

How would I distinguish between and MPEG-2 and -4 HD channel? Are local HD's only one or the other?

I'm pretty sure it, though, that it was an SD local channel.

MPEG-4 HD would be your locals (and it doesn't necessarily have to be in HD at the time)

MPEG-2 HD are the ones up in the 70-90 range

 

[politzer]

MPEG-4 HD would be your locals (and it doesn't necessarily have to be in HD at the time)

MPEG-2 HD are the ones up in the 70-90 range

Understood. It would have been MPEG-4 HD or MPEG-2 SD, not MPEG-2HD. And, again, I'm recalling that it was the local SD channel we were in at the time.

 

[litzdog911]

Had the exact same problem yesterday ....

Watching Live TV (standard def MPEG2 channel). Went to MyVOD and selected a standard definition (MPEG2) recording to view. DVR hung just before starting to play the recording. No response to any remote or front panel commands. Waited about 10 minutes, then reset the DVR and all was well, including the recording that I was trying to watch.

It acted like something "hung" when the DVR was trying to launch playback.

 

[bluesjam]

Mine freezes up on both MPEG 2 & 4 HD. I called Support again at lunch to ask for a replacement since the reformat didn't help, I was asked to try the "reset everything" since we didn't try it on the last call. When it came back up through the guided setup I got an error on sat 103, no signal. The tech said the installer needs to come back out to fix the problem, and bring another dvr. I'm scheduled for Wednesday, we'll see what happens.

The funny thing was that the tech said the "reset everything" will fix everything, she had me tune to one of the HD channels after it came back up, Discovery HD to be exact, and as I was talking to her it froze up completely! I like how it "fixed everything"!

If sat 103 is reponsible for local HD (according to the tech) how come I can still access those channels? When I do a test on signal strength I see 97-98 on sat 103!

 

[Earl Bonovich]

Discovery HD is on 110 or 119 definently not 103

 

[bluesjam]

Discovery HD is on 110 or 119 definently not 103

Right, so the lockup is not necessarily related to sat 103 but a problem with the dvr itself. I'm not sure what the installer is going to fix, beside get me a new dvr, if any are available! Who knows, maybe that first idiot that showed up wired something wrong!

 

[Earl Bonovich]

Right, so the lockup is not necessarily related to sat 103 but a problem with the dvr itself. I'm not sure what the installer is going to fix, beside get me a new dvr, if any are available! Who knows, maybe that first idiot that showed up wired something wrong!

Try taking of the B-Band converters (if they are connected).

Also what temperature is your unit reporting....
Is this happening to recordings, or when watching LIVE TV

What kind of signal readings are you getting on the 119 SAT

Earl

 

[bluesjam]

BBC off, switched to components, I'm seeing temps around 127, this is happening mostly during live TV, haven't really been able to record anything! Desp. Housewives (local HD) was scheduled to record last night, 15 minutes were good and then the show would stop, no playback or FF, but you can rewind and play it again up to that point. I'm guessing that's when it crashed, while watching a movie on TNTHD around the same time, I just switched to the HR10 and gave it enough time to finish recording Desp. H. only to find out it didn't really record passed the point it froze up! One good thing during those 15 minutes is that FF was working!

Sat signals are in the high 90's even though I did see one transp. at 79-80, not sure which, can check after work.

 

[politzer]

Had the exact same problem yesterday ....

Watching Live TV (standard def MPEG2 channel). Went to MyVOD and selected a standard definition (MPEG2) recording to view. DVR hung just before starting to play the recording. No response to any remote or front panel commands. Waited about 10 minutes, then reset the DVR and all was well, including the recording that I was trying to watch.

It acted like something "hung" when the DVR was trying to launch playback.

Litzdog, is it your opinion that it's software related and should eventually be cleared up with upgrades, or more our respective boxes, and therefore should be replaced? I did a signal check with the Level 2 CS on the line last night and there were no issues with that. I'm not running HDMI, so that's not a potential problem.

 

[litzdog911]

Litzdog, is it your opinion that it's software related and should eventually be cleared up with upgrades, or more our respective boxes, and therefore should be replaced? I did a signal check with the Level 2 CS on the line last night and there were no issues with that. I'm not running HDMI, so that's not a potential problem.

I'm hoping it's software related, mostly because it happens much less often now than it did six weeks ago.

I do still have my B-Band Converters connected. If this happens again I'll try removing them and see if that really helps.

 

[politzer]

I'm hoping it's software related, mostly because it happens much less often now than it did six weeks ago.

I do still have my B-Band Converters connected. If this happens again I'll try removing them and see if that really helps.

What do the B-Band converters look like and what's the impact of removing them or not?

 

[hadji]

What do the B-Band converters look like and what's the impact of removing them or not?

 

[bluesjam]

What kind of signal readings are you getting on the 119 SAT

Earl

Just checked, most are 99 and 100, transp. 31 is 0, is that normal?

BTW, Sat 103 is fine now but 99 fails during repeat sat setup!

 

[hatemyway]

I have had the Hr20 for 1 week now. Since yesterday I've have had about a dozen hard freezes that require a reset. They have occurred on Local SD and NFL Sunday ticket HD and SD. They have also happened when coming out of a dvr recording (not during).

I do not wait until I reset. What I get is frozen video with audio still running (supplied through optical to sound system).

Set Up:
Composite cables
SW: 0xdc
Temp: 127
Sat signals are in the high 90's for Sat 119

I just removed the BBCs. What do they do and how would it cure the freezing problem.

Thanks

 

[hatemyway]

So I had another freeze but a totally different one. This time I kept audio and video still working but the HR20 would not repsond to remote control or front panel input. Required another restart.