I was scheduled for install of HR20 on 10/10. He came, plugged everything in, and said the box is bad. Power light comes on and goes out. Returned today (10/11) with another HR20. Another bad box. Now does not know when the warehouse will get more HR20's, so I am on hold. This is frustrating, since I paid $200 for the box! Wouldn't one think that these boxes are tested by some QA person/department before they leave the factory?