The retention CSR specifically pointed out that I had 4 HD DVR's on the account (and that's it) and that he could upgrade two of them.RAD said:First I'd question your CSR saying he can get you HR24's. Unless something has changed in the last few days I've always been told that CSR's can't specify which HR2x you get, could be a HR24, could be a HR20.
As to what I'd keep, if the HR20 is working I'd keep if over a HR21 since the hard drive size is the same.
A bit off topic, but if this is true, what a horrible business practice. Surely, the management team is smarter than that?Beerstalker said:Nope, sounds like this CSR was just talking out of his behind.
First he said he could get you two HR34s, that is a lie. DirecTV has a hard limit on one HR34 per account. It has even gone as far as deactivating the second HR34 on some accounts if they find that the person had activated a second one before they came up with that rule. They have told those people to return the second HR34 or be faced with a non-return fee, and they did not refunt the $400 that some of them paid to get the second one through an online retailer like SolidSignal (you have never been able to get 2 HR34s from DirecTV).
Good luck with that - it is a total crap-shoot on what you get. DirecTV doesn't consider an HR24 as an 'upgrade' to anything other than standard (non-dvr) HD receivers or any SD receiver. The guy you talked obviously had no idea what he was talking about. DirecTV considers HR20/21/22/23/24s to be equal - of course they are not but reality doesn't seem to be something DirecTV is interested in.jondiehl said:If the installer comes out with anything other than HR24's, that would be pointless since I already have HD DVR's. I think when you're going from a non HD DVR into one (as a free upgrade) that's probably when you have to take whatever they give you, but in this case it's specific because I already have four of them and anything other than a HR24 (at a minimum) would be a lateral move and something I'm not interested in renewing a contract for.
The HR20s are faster than HR21/22/23s unless DirecTV engineers screw it up. Even when they screw them up they usually fix them within a few months...jondiehl said:I'm just thinking from a speed/software aspect is the HR21 better than the older HR20?
Yes, I'm aware. I'm upgrading my old boxes though, not the two new one's they are bringing Thursday (again, assuming they're actually HR24's).RAD said:Remember that the new receivers would be leased boxes and it's against the TOS to open the box to replace the hard drive, you might want to consider going external.
My opinion is that the three 24 models are ranked: HR24-500 for it's speed and dependability and it is very easy to work on if you own it, second would be the 24-200 and then the 24-100. After them, the 20-700 would be my choice if you can find one that works properly. The rest of them? Well, I don't have any of them and won't have any of them. The best of the 21 series was the 21-700 and I sent them back a couple years ago.jondiehl said:The installer called me this morning to get an idea on what I was having done (since the CSR had to code it as a "movers install" with two HD DVR upgrades on the free order.
Anyway, once I mentioned to him the equipment that I had, and that I was upgrading two older units to HR24's he stopped me to say that he only had HR23's with him. I told him that wouldn't really do me any good and he was super nice and agreed but said he would call his manager to have him locate two HR24's for me. He just called back and said they had one in the warehouse and the manager is running around trying to find another for me, checking out their trucks in the field. He said, worst case, he brings them both by in the morning (they get a new truck shipment overnight) or he might find a second one for me before the afternoon is over.
I've decided to dump the HR20-100 and HR21-100, but the HR21-100 I had been using in the upstairs master bedroom with it's dual ethernet ports to drive a 2nd wireless router to extend my wifi signal from the basement. I'll lose that with the HR24 in that location, or I could move the HR21-700 I'm keeping (but have to reprogram remotes, which is a pain). Alternatively, I could use the splitter that is being used for that HR20-100 and split the signal to a new HR24, using the 2nd unused coax to connect to a DECA, then a cat-5 cable to my wireless router. But that's a conversation for another thread...
Ya got me on that one! What does that mean? I see no difference in PQ on any of my HRs. If there is an issue perhaps the plasmas I have don't show that issue.dpeters11 said:But then don't some people have issues with the HR24-500 due to the different colorspace?
