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Legend
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135 Posts
Discussion Starter · #1 ·
I apologize if I'm asking something already answered. I searched without success.

1. If I want to run unsupported whdvr with just a single dvr and single hd receiver, can I run a hard ethernet connection between the two units without using a switch or router? Would it need to be a crossover cable?

2. If there is an AM21 on the DVR (and not on the other receiver), can the other receiver access live OTA?
 

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Legend
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135 Posts
Discussion Starter · #4 ·
Thanks for all the good information.

The issue of not seeing the OTA guide on the receiver without the AM21 caught me by surprise. Glad I know that in advance. I suppose a second AM-21 could be in my future. (No locals in my DMA).

If I can't get unsupported WHDVR activated I will probably thrown in the towel with D*. I was originally going to go over to E* with their duo DVR, but retention offered me a deal that will keep the monthly cost close to what it would be with E*. No deal offered on WHDVR install, however. I'm not about to cough up front-end costs just to keep the klunky HR-22 when the new customers get HR-24s for nothing up front. I got the new UI a few days ago, and while it is a definite improvement, there's still up to a 5 second delay after some keypresses, and they are sometimes just discarded. From what I've read on the forum, the E* DVRs are reasonably responsive.
 

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Legend
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135 Posts
Discussion Starter · #5 ·
I'm not going to get the opportunity see see if I could get unsupported WHDVR activated or not. After I activated my 2nd receiver through retention, I asked if they could turn on WHDVR for me. It sounded like the rep was willing to, except for one problem, that the system said I didn't have SWM. I did have a SWM LNB, but it was installed by the installer a couple of years ago without being on the work order. The retention rep offered to solve the issue by ordering the $199 + $49 WHDVR upgrade and waiving the charges. This was a Friday afternoon call and there was a Saturday morning installation appointment available. The installer popped in 2 DECAs, an upgraded "green label" SWM LNB, and a new SWM splitter. The installer knew his stuff, it's all up and running, I'm a relatively happy camper, and barring any unforeseen circumstances I'll be staying with D* for at least a couple more years. I talked with 3 different people in retention and give all of them kudos for their professionalism and competence.

My only remaining gripe is that I think D* should have some sort of program to let longer term customers upgrade to newer hardware without feeling like they're being fleeced, while the new customers get the new hardware with no upfront cost. IMO, $100 or $200 for a newer DVR would be ok, a new 24 month contract would be ok, but both together is not reasonable.
 

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Legend
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135 Posts
Discussion Starter · #9 ·
Unless you have been a customer for many many years(I've been since 97 for instance) most already got their new initial equipment at little to no upfront cost. Most don't deserve to get that same deal again, even though they feel they're entitled to it.
If what is referred to as the lease fee is really a lease fee, there has to be some point where the equipment is paid off. A few years ago I had to pay $199 upfront for an HR22. I'm stuck with the older slow box while the new customers get the HR24 for $0 upfront. The new guy with no history who is free to bail in 2 years now gets a better deal than the 15 year customer with a proven record. Guess it's all in how you look at it, doesn't seem like a very good business model to me. If it weren't for the slowness of the HR22 (even with the new GUI) I wouldn't care. Why not send the older boxes with the "free" deal and let the loyal customers get the new ones?
 

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Legend
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135 Posts
Discussion Starter · #13 ·
OK, I surrender to popular opinion on equipment upgrades. To those of you who aren't bothered by 7 to 10 second responses for things like the Guide and List keys, you have loads more patience than I do. Since keypresses are often ignored, I usually press the key a second time after 5 seconds, then have to go back and start over when both keypresses are finally recognized together. And I'm not talking about the VOD screens that often have over a one minute response. Too slow for my taste, apparently just fine for others.
 
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