yea i could see if it was a cowboys game....but not that game.axl said:
yea i could see if it was a cowboys game....but not that game.axl said:I'm watching the Baltimore Ravens and the Cleveland Browns".
I believe it was his supervisor and if you can provide me with a link to this post I will look in to emailing that VP if I don't hear back from D* tomorrow on the issue.Jared701 said:it's possible he didn't even put a supervisor on but simply one of his friends and was lying to you. I hope you got his name and the time you called. In a thread I made here someone posted the email address for the VP of customer service. You may want to email her if you don't get help and get this guy fired.
Funny, I would have said the exact opposite. Go Ravens!!!!dcowboy7 said:yea i could see if it was a cowboys game....but not that game.
VP of Custopmer Serviceaxl said:I believe it was his supervisor and if you can provide me with a link to this post I will look in to emailing that VP if I don't hear back from D* tomorrow on the issue.
The 5 steps to a successful call with a CSR.
1 Identify (CSR): When they greet you ask for their employee id and first name
2 Identify(issue): be polite and as brief as possible in explaining why you called.
3 Make Progress: If your are not getting anywhere ask to please speak with a supervisor, they will likely want to note your account with why you want to speak to the supervisor so do tell them why.
4 Review:After all changes have been made request the CSR go over your billing, it shouldn't take them long to do this and should let you catch that extra $5 that wasn't there the month before. Also make sure everything they offer you is in the call notes, make them read them back at the end of the call, after going over your billing.
5 Be Aware: Remember the calls can and most likely will be recorded and that the CSR can get disciplined based on the call so try to keep on track and don't ask them anything personal you wouldn't discuss with your pastor, or grandmother.
I can't disagree with that at all.joe diamond said:Th CSRs techs deal with in the off shore centers are worse in many ways.
Joe
He asked me to do it 4 times. 3 of those times were while it was already restarting. Mainly because he was so distracted he couldn't remember what he told me to do. :nono2:love that tv said:how many times did they ask you to "sir, push the red button on the front of your reciever, please"
Thanks and that's all good advice I know and need to follow. I just tend to forget it. It works the same with any company really. You need to get the right info to deal with the problem. Thanks for the information rahlquist.rahlquist said:VP of Custopmer Service
email... Ellen Filipiak at [email protected]
Your experience is entirely unacceptable. However considering how some companies treat their employees its not unheard of for them to act this way. NOT that thats an excuse.
In the future you may want to consider these tips to dealing with a CSR.
As far as I know or have heard D* doesnt offshore any call centers, though they do have companies subcontracted to who have at home agents.joe diamond said:Th CSRs techs deal with in the off shore centers are worse in many ways.
I have talked with reps that were in the Philippines before. I'm not sure if they still have call centers there or not to be honest. Last few times I haven't been overseas.rahlquist said:As far as I know or have heard D* doesnt offshore any call centers, though they do have companies subcontracted to who have at home agents.
Its the times, not just the companies, look at the story about the woman working at best buy who wouldn't let someone use the phone to call 911 when someone left their kid locked in the car in the heat.jsmartin99 said:It is so sad that a company with such a great product has horrible customer service.
I agree completely..........rahlquist said:Its the times, not just the companies, look at the story about the woman working at best buy who wouldn't let someone use the phone to call 911 when someone left their kid locked in the car in the heat.
People suck, but D* does need to weed a little more thoroughly at times it seems.
These are the centers the HSPs use to close the jobs AFTER the work is complete and the customer has been activated by the DTV folks. Part of why techs quite are these idiots who speak slow and poor English. After rotting on hold for various time periods........ they need to read every number and word on the work order. They screw up the info you give them............the list goes on.rahlquist said:As far as I know or have heard D* doesnt offshore any call centers, though they do have companies subcontracted to who have at home agents.
At this point, she must have her own set of off shore CSRs just to answer all her emails.Jared701 said:In a thread I made here someone posted the email address for the VP of customer service. You may want to email her ....