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100 Posts
So I called tech support because my local HD channels were all black and I didn't realize that there was a problem. During the phone conversation I had to repeat everything that I said at least 2 times. Eventually I asked the tech of he was listening to me or if there was a problem with our phone connection. He didn't acknowledge my comment. He continued to try and fix the problem (which wasn't a problem after all it was something D* caused). He eventually decided that rebooting the receiver would fix the problem. While the receiver was rebooting he said this to me "It may seem like I'm not paying attention to you and that's because I'm watching a football game on TV. I'm watching the Baltimore Ravens and the Cleveland Browns". I'm dumbfounded!
I told him I wanted to speak to his supervisor right now. The supervisor got on the phone and the tech said well we can all talk together now and I said no I'm not talking to you anymore I will talk to the supervisor only. The supervisor laughed at me. I said I don't think that's very funny sir. He said well you made a rude comment. I said excuse me but you haven't spent 30 minutes trying to work an issue out with someone that is watching tv instead of working. The supervisor told me that he would look in to the call and possibly take the tv off the row. But didn't decide to help me on the call.
I called back and talked to the retention department where i relayed this story and the lady promptly looked in to the issue telling me that the channels were blacked out due to something that D* was doing right now. Why in the world the first tech couldn't do that is beyond me. Oh wait maybe because he was too busy watching TV instead of working! That's just unbelievable!!!
I told him I wanted to speak to his supervisor right now. The supervisor got on the phone and the tech said well we can all talk together now and I said no I'm not talking to you anymore I will talk to the supervisor only. The supervisor laughed at me. I said I don't think that's very funny sir. He said well you made a rude comment. I said excuse me but you haven't spent 30 minutes trying to work an issue out with someone that is watching tv instead of working. The supervisor told me that he would look in to the call and possibly take the tv off the row. But didn't decide to help me on the call.
I called back and talked to the retention department where i relayed this story and the lady promptly looked in to the issue telling me that the channels were blacked out due to something that D* was doing right now. Why in the world the first tech couldn't do that is beyond me. Oh wait maybe because he was too busy watching TV instead of working! That's just unbelievable!!!