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ron mexico75 said:
Ok, maybe I'll just go the wanting a new model upgrade route. Even if the slow response issue was fixed or a new 20 was sent, I want a new model that is capable of displaying the new guide format I received an email about from dtv.

About a year ago I was solicited for an upgrade but declined at the time because I didn't see any benefits.

You think that's worth a shot?
I can tell you that the HR20 will display the new guide format just fine. I've got a HR20-100 sitting in my living room humming along and have had the new guide for about a month now.
 

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